SECURITY AMBASSADOR

Mayo Career Site US•Rochester, MN

2d•Onsite

About The Position

This role represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus and serves as a critical team member in facilitating patient & visitor visits. The Security Ambassador I demonstrates professionalism, effective communication and listening skills, empathy, and ability to effectively interact with patients, visitors, family members, staff and others who may present to Mayo Clinic. The Security Ambassador I will establish and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Mayo Clinic personnel. In addition to providing overall presence, the Security Ambassador I will verify patient appointments, communicate with colleagues within the Practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, enforce entrance utilization and any related policies (ex: masking, badging), and greet patients and visitors and assist in navigation. The Security Ambassador I primarily works at patient designated buildings/entrances to ensure policy enforcement and to monitor patient and visitor flow within the building. Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict or stressful situations (by use of AVADE, Verbal Judo, and SIRA training). This role may have view only access to the electronic medical record to support verifying information. This role will interact with security technologies, such weapons detection systems. This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and/or weekends with rotating days off.

Responsibilities

Represent Mayo Clinic as one of the first contact points for patients and visitors.
Facilitate patient & visitor visits.
Demonstrate professionalism, effective communication and listening skills, and empathy.
Effectively interact with patients, visitors, family members, staff and others.
Establish and maintain a courteous, respectful, and helpful demeanor.
Verify patient appointments.
Communicate with colleagues to gather appointment details.
Understand and enforce the institutional visitor policy.
Follow designated screening script and process flows.
Enforce entrance utilization and related policies (e.g., masking, badging).
Greet patients and visitors and assist in navigation.
Monitor patient and visitor flow within the building.
Remain calm and composed during stressful situations.
Effectively de-escalate conflict or stressful situations (using AVADE, Verbal Judo, and SIRA training).
Interact with security technologies, such weapons detection systems.
Work varied hours, including days, evenings, days/evenings, holidays and/or weekends with rotating days off.