Security Ambassador - Full-Time - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

1d•$19 - $19•Onsite

About The Position

Why We Need Your Talents: Live! Security Ambassadors are the eyes and ears of our casino operations. Whether it’s high or low traffic, you will be constantly moving throughout the property, providing excellent customer service to guests while being a key source of information. No event takes place on property without security so there will be plenty of opportunities for overtime. There are opportunities for growth no matter your level of experience. Our security department frequently promotes within; therefore this role is an excellent building block for your career at Live! Swing Shift: 3:00pm-11:30pm

Requirements

Ability to read/write memos and reports.
Ability to answer telephones in a professional manner.
Ability to multitask.
De-escalation skills.
Ability to demonstrate empathy to patrons.
Good customer service skills.
Must have a valid driver's license.
Ability to perform duties under frequent time pressure in an interruptive environment
Ability to be alert at all times.
Dexterity will be required to perform day-to-day activities and during an emergency.
High school diploma or GED equivalent is preferred.
Zero (0) to two (2) years’ experience in security with a focus on guest service is preferred.
Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
Must initiate the Guard Card process within 60 days of employment
Ability to stand and walk for extended periods of time.
Ability to ascend and descend stairs.
Ability to work in extreme temperatures (both hot and cold).
Ability to lift up to 50 lbs.

Responsibilities

Greet guests with a smile and a warm welcome
Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
Be able to explain the rules, regulations, and code of conduct for the casino and hotels
Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
Assist with customer disputes and complaints, intoxicated subjects, criminal matters, and traffic control; otherwise refer to management
Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents, or crimes
Respond to medical or fire emergencies, such as sick or injured guests.
Staff the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities
Monitor guest and team member passage in and out of restaurants and gaming areas
Control traffic congestion in the valet and parking areas
Write and investigate first reports of injury when applicable
Assist in transporting money, chips, tokens, and markers
Responsible for checking for and reporting safety hazards
Ensure the safety and security of all guests and team members

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts