Security Ambassador
About The Position
In this important role, you will observe and timely report all safety and/or security hazards relating to visitors, members, and other employees; as well as detect and timely report any damage to property and collections under the supervision of a Security Supervisor and/or Assistant Manager, Security Operations. S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach. This is a part-time position set for 28 hours per week with shifts scheduled from 9:45am-5:15 pm.
Requirements
- The ability to communicate clearly in person, in writing and via radio is required.
- Flexible schedule including overtime, evening, and weekend work
- Friendly and outgoing disposition; strong communication skills to interact with diverse visitors; understanding of how body language can convey a welcoming yet professional presence.
- Experience dealing with the public in customer service or hospitality capacity.
- Familiarity with The Huntington; strong interest in cultural property collections.
- Ability to handle fast-paced events, as well as to remain focused and attentive during quieter times.
- Consistently exercise and demonstrate good judgment.
- In partnership with security personnel, willingness to act as a “first responder” in emergency situations such as earthquakes, power outages, or incidents requiring medical attention.
Nice To Haves
- Hospitality-oriented individuals with strong people skills are preferred.
Responsibilities
- Proactively engage, greet, and orient visitors while protecting collections on view.
- Adhere to institutional rules and policies including those outlined in The Huntington Staff Handbook.
- Run check-in for special events and public programs, including keeping the line organized and communicating updates with event/program attendees.
- Maintain posts in the gardens and galleries during public hours and events.
- Assist with fire/life safety protocols, including medical incidents or emergency situations.
- Participate in daily briefings and additional scheduled training, including curatorial walkthroughs of new exhibitions; Participates and stays up to date on trainings and best practices.
- Set up and strike wayfinding devices, ticketing signage, and visitor engagement collateral.
- Maintain up-to-date knowledge of institutional information by reading and reviewing all staff communications and attending all staff meetings.
- Maintain up-to-date knowledge of policies and procedures as outlined in training sessions, staff meetings, written handbooks and The Huntington Sharepoint.
- Assist patrons with accessibility aids; use the two questions outlined in the Americans with Disabilities Act, to ensure proper access for prospective ticket-purchasers with service animals.
- Perform other duties as may be assigned.
Benefits
- 403(b) retirement plan and matching retirement plan with an outstanding employer match
- Considerable paid time off, including annual leave, sick leave, and holidays
- Discounts for staff in The Huntington Store and restaurants
- Free admission to various museums and cultural institutions
- Free passes each month to welcome family and friends to visit the grounds
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
