Security Ambassador - On Call

L' Auberge Casino Hotel Baton Rouge • Baton Rouge, LA

82d • $12

About The Position

At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Requirements

• Must be at least 21 years of age.
• Must be able to obtain and maintain a Responsible Vendors Permit.
• Must be in possession of and maintain valid state driver’s license.
• Motor vehicle report must be free of careless motor vehicle accidents and moving violations within the last 3 years.
• Ability to work under pressure by maintaining composure when exposed to stress.
• Excellent writing skills.
• Knowledgeable in Microsoft Word.

Responsibilities

• Delivers superior internal and external guest service following the ACES customer service model.
• Provide especially timely and knowledgeable service and then some.
• Always find solutions to guests’ problems.
• Use the guest’s name when appropriate.
• Thank the guest and invite him or her back.
• Patrol the hotel tower, porte cochere, and team member and guest parking lots on foot, bike, or in company vehicles.
• Warn persons of rule infractions or violations, and apprehend or evict violators from premises.
• Report unsafe or hazardous conditions.
• Assist patrons and employees on directions and proper procedures.
• Drive company vehicles to transport individuals to specified locations or to patrol company property.
• Write accident/incident reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Obtain witness statements when necessary.
• Circulate among visitors, patrons, or employees to preserve order and protect property.
• Monitor surveillance equipment and alarms.
• Resolve guest complaints and ensures that all areas of guest service are adhered to.
• Respond to and handle all occupational injury reports and all incident reports including vehicle incident reports on property.
• Security officers will respond to all emergencies on property.
• Officers will be trained and become proficient in how to respond to all emergencies including evacuation if the need arises.
• Officers will attend quarterly drills covering all of the above noted emergencies.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Wellness programs designed to support financial, physical, and mental well-being.
• Paid time off that increases with the length of employment.

What This Job Offers

• Number of Employees: 5,001-10,000 employees