71-400 Security Ambassador I

Ute Mountain Casino Hotel•Towaoc, CO

6d•Onsite

About The Position

Security Ambassadors play a crucial role in maintaining the safety, integrity, and hospitality of Ute Mountain Casino Hotel. They ensure a secure environment for guests, employees, and property by enforcing policies, responding to incidents, conducting patrols, and providing excellent customer service. Ambassadors are expected to remain visible but innocuous, act with patience and understanding, practice de-escalation techniques, and respond to emergencies with professionalism and care. This job description reflects a tiered role structure with three distinct levels (Security Ambassador I, Security Ambassador II, and Security Ambassador III). Each level builds upon the skills, responsibilities, and expectations of the prior. Advancement is based on demonstrated proficiency, experience, and organizational need.

Requirements

Must be at least 21 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License (background checks may be required).
Must possess a valid driver’s license and be insurable under company policy.
Must demonstrate professionalism, reliability, accountability, and attention to detail
Must demonstrate a strong work ethic, sound judgment, and a high level of discretion and confidentiality.
Ability to work flexible hours including nights, weekends, and holidays
Must be fluent in English, both verbal and written. Must be able to write legible and coherent reports.
High school diploma or GED required.
Basic understanding of safety and security practices (training provided)
Strong customer service orientation and interpersonal communication skills
Ability to remain calm, observant, and responsive in uncertain situations
Willingness to learn protocols, write clear incident notes, and follow chain of command
Professional appearance and demeanor suitable for a guest-facing role

Nice To Haves

In addition to meeting the general and educational requirements, the ideal candidate will demonstrate a natural inclination for customer service, critical thinking in tense or uncertain situations, and a willingness to practice patience, professionalism, and kindness when faced with adversity. A service-oriented mindset, strong interpersonal skills, and a calm presence under pressure are key indicators of success in this role.

Responsibilities

Maintain a visible, professional, and approachable presence to ensure safety and hospitality.
Practice calm and respectful de-escalation techniques in all interactions.
Enforce all casino, tribal, and regulatory policies fairly and consistently.
Remain observant and responsive; report all safety or policy concerns.
Respond quickly to emergencies, including medical incidents and evacuations.
Maintain confidentiality and accurate documentation of incidents.
Support a culture of service and protection by balancing enforcement with guest care.
Conduct routine patrols of interior and exterior property areas.
Monitor guest and employee behavior for safety and compliance concerns.
Provide clear, courteous directions and support to guests and team members.
Report suspicious activity or policy violations to supervisors promptly.
Assist with door checks, age verification, and guest escort requests.
Respond to medical calls and provide basic first aid until EMS arrives.
Note observations, complete assigned logs and incident reports.