SECURITY AMBASSADOR - EVENTS

Hollywood Casino at Charles Town Races • WV

84d

About The Position

The Security Officer is responsible for properly executing security duties on an assigned shift to adequately protect the life and property of customers, employees, and others on HCCTR property.

Requirements

• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
• Must be a minimum of 21 years of age.
• Must obtain licensing with the West Virginia Racing Commissions every year of employment.
• Must have good observation skills.
• Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
• Must speak clearly and politely; respond well to questions.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Previous customer service experience preferred.

Nice To Haves

• Displays excellent customer service skills and building positive team spirit.

Responsibilities

• Ensures the safety of employees and others.
• Greets patrons and visually inspects bags, purses and patrons for unauthorized items.
• Reports to the Security supervisor any violations, acts or situations which are detrimental to the best interest of HCCTR.
• Watches for and reports irregularities such as fire hazards, leaking water pipes, etc.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures behavior and appearance are in compliance with established standards.
• Maintains complete confidentiality at all times with respect to the internal functions of the Security department as well as any other information deemed to be confidential.
• Maintains a professional work environment with management and staff.
• Participates in meetings and training as required.
• Performs all job duties in a safe and responsible manner and reports safety hazards immediately.
• Performs other duties as may be assigned by department and/or company management.
• Prepares reports as requested or required.

Benefits

• On-call position with ability to work Friday/Saturday/Sunday evenings as needed.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees