Security Ambassador A

Northern Quest•Airway Heights, WA

68d

About The Position

The Security Ambassador is responsible for maintaining a safe, secure, and welcoming environment for all guests, team members, and visitors at Northern Quest Resort & Casino. This role involves active patrol, investigation, incident response, and supporting emergency procedures such as evacuations and medial responses. Security Ambassadors are front-line representatives who exemplify professionalism, awareness, and a commitment to guest safety.

Requirements

High school diploma or general education degree (GED).
Nine months related experience and/or training in security/law enforcement; or equivalent combination of education and experience.
Prerequisite: Demonstrated knowledge of casino environment.
Must possess excellent customer relations and customer service skills.
Skill in identifying and resolving problems under pressure conditions.
Ability to obtain a Work Permit
Washington or Idaho State Driver's License (Must be in possession while operating a Tribal Vehicle).
Must be able to be insured by the company insurance carrier.
Must be at least 21 years of age.
Available and willing to work nights, weekends and holidays as required.
Hepatitis A & B vaccinations are required as a condition of employment.

Responsibilities

Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, and Northern Quest Policies and Procedures.
Responsible for the safety and security of employees, patrons, facilities and grounds.
Patrols lobbies, corridors, and public rooms, confers with management interviews guests and employees, and interrogates person to detect infringements and investigate disturbances, complaints, thefts, vandalisms, and accidents.
Ensures that the facilities are safe and secure from fire, theft, burglary, assault, and other such causes that may threaten the safety and security of the business, property, employees and patrons.
Prevents admittance of alcoholic beverages on the premises of the businesses.
Performs medical response as needed.
Protects money room and administration offices.
Properly identifies all employees entering the businesses.
Warns or eject troublemakers, and cautions careless persons.
Reports all accidents and conditions requiring correction.
Provides traffic control duty when necessary.
Implements evacuation plans and routes if necessary.
Maintains crowd control at entry points.
Observation and monitoring of customer and employee behavior.
Must learn, comprehend and comply with all Company policies and procedures, Gaming Regulations and Title 31 requirements.
Available and willing to work any changes in hours deemed necessary for Business Levels.
Responsible for maintaining a good attendance record.
May be required to be a panelist for the Internal Review Hearings.