Security Alarm Center Specialist

7-Eleven•Enon, OH

1d•$20 - $20

About The Position

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience. JOB SUMMARY: Provides burglary/intrusion alarm monitoring and emergency services dispatching for Speedway locations and Enon office complex; provides technical assistance and troubleshooting for burglary/intrusion alarm panel systems and components; supports Maintenance org in installing and programming alarm panels and related components; helps to determine if the root cause of a problem is a part of the security alarm system or programming; recommends resolution and orders replacement parts as needed; completes remote DVR surveys of store locations to address safety and security concerns.

Requirements

EDUCATION: High School/GED Required, Associates / 2 Year Degree Preferred
YEARS OF RELEVANT WORK EXPERIENCE: 2+ years
Ability to research and resolve issues
Ability to manage confidential employee information and adhere to strict data privacy standards in a mature, problem-solving, solutions-oriented manner
Capable of working in a high-energy, fast paced, demanding environment
Perform documented complex tasks
Excellent verbal and written communication skills and the ability to remain calm in high-stress scenarios
Excellent interpersonal skills and the ability to work effectively across all levels of the business
Strong attention to detail and organizational skills
Ability to multi-task and prioritize tasks in a dynamic team-oriented environment
At times, periodic mandatory over-time at 1.5x pay may be required in accordance with federal and applicable state and local laws.

Responsibilities

Takes action to resolve incidents and requests in a professional, time-sensitive, customer-focused manner in accordance with company and Security Alarm Center policies and procedures.
Monitor and process alarm signals for company operated stores, offices & warehouses (robberies, burglaries, late opens, etc.)
Process and communicate details as they pertain to incidents occurring at store locations.
Perform Live Store Tours (LST) utilizing store's DVR systems remotely.
Respond/react to alerts related to fraudulent store transactions.
Reads, interprets, and follows procedures described in the internal Knowledge Base
Initiates timely communication of critical events to Security Alarm Center Team Leads and Supervisor
Completes other duties, including special projects, as assigned by Management
Meets or exceeds key performance indicators of the role
Maintains a high degree of confidentiality
Available to work a variety of shifts, including weekends and holidays; understands the staffing expectations of working in a 24/7/365 environment; must be flexible within hours of operation and willing to work overtime
Provide assistance & support to Operations, Maintenance and Asset Protection personnel
Data entry, general word processing and administrative activities