Full Time Security Agent for Vulnerable Communities

FORTIS GROUP dba silhouette security•Sonoma, CA

14d•$22 - $25

About The Position

Silhouette Security Group is committed to providing Professional Security Personnel certified in accordance with BSIS requirements, focusing on prevention and the safety of both property and individuals, especially within vulnerable communities. The Security Agent will maintain a high visibility presence to prevent all unlawful or inappropriate actions, employing exceptional de-escalation skills and understanding of the unique challenges faced by these populations. The goal is to detect, deter, observe, and report while delivering unparalleled customer service, displaying professionalism in appearance and presence, and effectively communicating with individuals from diverse backgrounds.

Requirements

Valid BSIS-issued Guard Card.
Minimum High School Diploma or GED.
Valid California ID/Driver's License; reliable transportation.
Genuine desire to work with people experiencing homelessness, including those with mental illness or chemical dependency.
Exceptional de-escalation, communication, and interpersonal skills.
Ability to work effectively with individuals from various backgrounds and those experiencing mental health crises or substance use issues.

Nice To Haves

Experience in military, security, or customer service preferred.
Training in harm reduction, nonviolent communication, motivational interviewing, or similar preferred.

Responsibilities

Protect the company's property and personnel by maintaining a safe and secure environment.
Enforce policies and directive of the site pertaining to personnel, visitors, and premises.
Ensures cleanliness and sanitation in collaboration with other staff members.
Observe alarm systems or video cameras, operate detecting/emergency equipment, investigate disturbances & signs of crime or disorder.
Develop effective relationships with all guests, employees, and service providers.
Actively participate in team meetings and contribute to the strategic plans of the organization in a productive manner.
Serve as a leader in de-escalating critical situations, provide support to individuals experiencing crises, and, if licensed, carry out first aid or CPR.
Adhere to appropriate professional boundaries and maintain strict confidentiality.
Engage with vulnerable individuals with empathy, kindness, respect, and dignity, striving to reduce barriers to housing, shelter, and services.
Ensure a diverse, racially-equitable environment and adhere to all Silhouette Security Group policies and procedures.
Physically able to perform cleaning tasks sweeping, moping, taking out trash, maintaining indoor and outdoor environments, including exposure to weather and extreme temperatures.
Occasionally lift or move up to 40 lbs, including climbing stairs, and working with various equipment.
Stand or walk on various surfaces for long periods.
Comfortable with data entry and other office tasks.