Security Agent - Overnight Shift

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

5d•Onsite

About The Position

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards. Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality. So, dust off your boots, grab your hat and join us at Hotel Drover. WHO WE’RE SEEKING: We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community. We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day. We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Security Agent for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you! ROLE SUMMARY: The Overnight Security Agent is responsible for ensuring the safety and security of guests, team members, and property during overnight hours across Hotel Drover, Stockyards Hotel, Hyatt Place Fort Worth, and Stockyards Station meeting spaces. This role requires heightened vigilance, strong decision-making skills, and the ability to respond quickly and effectively to emergencies while upholding Hotel Drover’s Legendary Hospitality. The ideal candidate thrives working independently and as a team, maintaining a calm presence, and supporting overnight operations in the heart of the Fort Worth Stockyards.

Requirements

Must be able to work the following hours: Friday and Saturday (11 PM-7 AM)
High school diploma or GED equivalent.
Valid driver’s license with a clean driving record.
Luxury hotel setting with high guest and team member interaction.
Fast-paced and dynamic atmosphere requiring professionalism and discretion.
Ability to communicate clearly, professionally, and respectfully with guests and team members.
Flexible availability, including evenings, weekends, and holidays.
Strong interpersonal and conflict-resolution skills with the ability to de-escalate situations.
Ability to remain calm and professional under pressure.
Must possess strong observational skills and attention to detail.
Embody our Core Values: Hit the Mark, Every time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious.

Nice To Haves

Previous experience in hotel, hospitality, or security roles.
First Aid/CPR certification (or ability to obtain within 30 days of hire).
Familiarity with security monitoring systems and emergency response protocols.
Conflict resolution and de-escalation training.

Responsibilities

Patrol all hotel areas, including guest corridors, public spaces, and back-of-house, to ensure safety and security throughout the night.
Monitor security systems (CCTV, alarms, access controls) and respond to irregular activity or alerts.
Control access to restricted areas and ensure only authorized personnel are admitted.
Document and report all incidents thoroughly.
Maintain a courteous and professional demeanor while interacting with guests and staff.
Enforce hotel policies in a respectful and consistent manner.
Participate in safety drills and emergency response training.
Report maintenance or safety hazards to the appropriate areas.
Lock/unlock entrances as scheduled and ensure overnight access points are secured.
Respond to guest and team member requests, disturbances, or incidents with professionalism and urgency.
Respond to engineering calls and assist with basic maintenance or emergency needs as required.
Support front-of-house operations by acting as a Bellperson and delivering food or amenities during overnight hours.
Assist with room lockouts, lost property, and escort services as needed.
Complete accurate incident reports, overnight activity logs, and hazard inspections before shift end.
Act as the primary point of security contact during overnight hours.
Maintain confidentiality of all guests, staff, and property information.
Welcome and acknowledge all guests with genuine hospitality while anticipating and addressing needs.
All other duties as assigned.