Security Agent
About The Position
A Safety & Security Guard is responsible for providing overnight protection for hotel guests, employees and property. They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility. RESPONSIBILITIES: Approach all encounters with guests and employees with a smile. Investigates room thefts auto accidents/thefts and assault complaints for guests (not for Associates); serves as the first responder partnering with Department Head/Hotel leadership to write the incident report. Assist outside agencies as necessary. Provide escort. Assist HR/MOD with responding to Associate altercations. Assist with intoxicated guests. Maintain confidentiality with respect to guest and Associate incidents. Open secured areas for authorized personnel; checks ID of visitors/Associates as necessary. Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.). Respond to security alarms and monitor TV cameras (CCTV) (if applicable). Challenge suspicious persons. Conduct rounds checking for safety hazards checking lights and door locks and picking up items left on the property. Assist during medical emergencies administering First Aid/C.P.R/Heimlich maneuver as necessary. Works special functions attends meetings and/or performs other duties as required.
Requirements
- High School diploma or equivalent and/or experience in a hotel or a related field preferred
- Certificate of Completion in Safety and Security Training (must comply with State requirements)
- CPR First Aid and Heimlich maneuver Certified
Responsibilities
- Approach all encounters with guests and employees with a smile.
- Investigates room thefts auto accidents/thefts and assault complaints for guests (not for Associates); serves as the first responder partnering with Department Head/Hotel leadership to write the incident report.
- Assist outside agencies as necessary.
- Provide escort.
- Assist HR/MOD with responding to Associate altercations.
- Assist with intoxicated guests.
- Maintain confidentiality with respect to guest and Associate incidents.
- Open secured areas for authorized personnel; checks ID of visitors/Associates as necessary.
- Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.).
- Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
- Challenge suspicious persons.
- Conduct rounds checking for safety hazards checking lights and door locks and picking up items left on the property.
- Assist during medical emergencies administering First Aid/C.P.R/Heimlich maneuver as necessary.
- Works special functions attends meetings and/or performs other duties as required.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
