SECURITY AGENT FT

OLS Hotels & Resorts•Fresno, CA

47d

About The Position

As the Security Officer, you will conduct routine patrols of entire property ensuring the safety and security of our guests. Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment. Observe and report any discrepancies.

Requirements

2+ Year Experience required by position is one full year of employment or more in a related position with this company or other organization(s).
Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
High school education or equivalent experience Valid California driver's license and ability to drive stick shift required.
Guard card and CPR/First Aid certified preferred.
Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Report any unusual occurrences and/or request to Supervisor.
Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
Must be service oriented with excellent customer service and sales skills
Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
Must be energetic and outgoing
Must possess excellent interpersonal and organizational skills
Must be able to follow directions with attention to detail, speed and accuracy
Must be a team player with the ability to work under minimal supervision
Must be able to multi-task in a fast-paced work environment
Must be able to understand and work with basic financial information and solve basic arithmetic problems
Must be able to type 45 wpm and have the ability to input data and access information on the computer
Must have proficient working knowledge of Microsoft Office, Opera; preferred.
Must be able to exercise confidentiality and discretion.
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
Demonstrate a working knowledge of all company safety and security procedures.
Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Responsibilities

Knowing the complete hotel facilities and layout including emergency procedures.
Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR.
Patrol parking lot ensuring safety of guests and property.
Patrol interior hallways and public areas ensuring safety of guests and property.
Prepare routine logs of status of patrolled areas.
Prepare security incident report and notify appropriate managers when an incident occurs.
Escort guests when asked to parking lot areas and assist with luggage if needed.
Perform housekeeping duties during their absence overnight, assist the Night Auditor with guest calls. In addition, perform duties of Engineer on Duty and assist with maintenance calls overnight.
Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, meeting rooms and all outlets' location and hours of operation.
Report and/or follow-up on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
Attend emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
Perform special projects and other responsibilities as assigned.
Maintain good working relationships and open lines of communication with all other departments.
Train, cross-train, and re-train (when necessary) in all departments.
Assist Night Auditor/MOD and Valet whenever necessary.
Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.