Security Advisor I, Falcon Complete (Remote)

CrowdStrike

1d • $85,000 - $120,000 • Remote

About The Position

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.

Requirements

• 2+ years in Cybersecurity focused role.
• Customer empathy and ability to guide customers towards desired outcome.
• Excellent customer-facing communication skills including verbal and written.
• Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
• Adept in Windows, Linux, and MAC operating systems.
• Experience or demonstrated knowledge of threat detection and incident response.
• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
• Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.

Nice To Haves

• Incident Management and CSIRT operation
• Change Management
• Malicious Code: Detection and Response
• Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
• Intrusion Detection and Response
• Experience working with complex, sophisticated clients
• Strong analytical capabilities and a desire to learn new things
• Able to work across multiple teams to resolve customer issues and requests
• Demonstrated experience as a security advisor or consultant
• Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.

Responsibilities

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations that align to improved security.
• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level