Security Account Manager - Hyde Park

Titan Security Group•Chicago, IL

5h•Onsite

About The Position

Titan Security is built on serving our clients and building careers. They are trusted by well-known companies and properties, dedicated to personalized security solutions. Recognized as a Top Workplace in 2024 and 2025 by USA Today, Titan offers opportunities for learning, growth, and success through its customized approach and core values of being Unified, Transparent, Innovative, Committed, and Accountable. The Security Account Manager reports to the Director of Operations and is primarily responsible for supervising the day-to-day security operations of assigned Client sites.

Requirements

Minimum of seven years of managerial and policy making experience in the law enforcement or contract security field.
Experience level to include extensive internal contacts within the local law enforcement community.
Ability to obtain a valid security license (if required by the state).
Ability to create and manage budgets, budget variance reports and other reports in Excel.
Ability to read, write, speak, and understand English.
Possess excellent communication (oral and written), organizational, financial and time management skills with the ability of concisely and effectively address questions while providing subject matter expertise on policy to ownership and management.
Ability to organize and manage multiple priorities.
Ability to pass pre-employment drug screen and criminal background check.
Strong qualitative and quantitative skills.
Self-starter with the ability to manage time effectively, establish workflow priorities and work independently with high attention to detail.
Ability to start, cultivate and maintain strong relations and work in a team environment.
Prior employment history demonstrating the ability to work in a fast-paced, high-intensity environment while managing multiple tasks and priorities, and producing accurate results in a highly-organized manner.
Must maintain a working telephone number through which we can contact you.

Nice To Haves

Degree in Criminal Justice, Law Enforcement Management or related field.
Professional Certifications in Security Management; CPP or similar certifications.
Experience with workforce management systems and scheduling systems.
Bi-lingual.

Responsibilities

Manage a team of Security Officers, Site and Shift Supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.
Ensure the client site is provided with high quality security services to protect people and property.
Build, improve and maintain effective relationships with both client and employees.
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.
Handle any escalated security issues or emergency situations appropriately.
Conduct annual reviews for on site staff.
Monitors the quality of staff performance including coordinating and conducting exit interviews, assisting with unemployment claims review of disciplinary actions, recommendations for suspension or termination as well as ensuring a regular performance appraisal program for all staff.
Coordinates and documents performance tracking of all staff personnel.
Maintain and ensure the integrity of personnel files and workforce management systems working with Account/Operations Managers and HR department, as necessary.
Support HR department in review of involuntary terminations including, union grievances and appeals.
Supports Director of Operations and HR in hiring, training and on-boarding.
Compile and prepare reports and documents pertaining to personnel activities and account trends.
Responsible for tracking company equipment in the field including technology, vehicles, etc. and ensuring company equipment is utilized in accordance with applicable policies.
Stays current on federal, state and local CBA guidelines relative our services.
Supports the organization’s culture, processes, practices and systems to ensure that company and its clients.
Prepare correspondence and memos as needed.
Other duties as assigned.