Security Account Manager Retail

Allied Universal • San Diego, CA

118d • $95,000 - $100,000

About The Position

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more. The position is for a Security Account Manager - Retail, with a salary range of $95,000.00 to $100,000.00 per year, located in San Diego, California. This role is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining, and terminating staff. The Account Manager will build, improve, and maintain relationships with clients and employees, develop and retain staff, coordinate needed support services, and solve problems to effectively run the account. The role also involves meeting or exceeding financial and operational goals and providing quality customer service.

Requirements

• Four year degree in Criminal Justice, Business Administration or related field.
• Previous Contract Security, facilities management, military or law enforcement experience.
• At least 2 years of business management/operations/supervisory experience.
• Ability to develop and grow customer relationships.
• Experience in hiring, developing, motivating and retaining quality staff.
• Outstanding interpersonal and communications skills required.
• Ability to work in a team-oriented management environment with the ability to work independently.
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
• Previous payroll, billing and scheduling experience preferred.
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude.

Nice To Haves

• Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.

Responsibilities

• Supervise the day-to-day security operations of an assigned client site.
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development, and support.
• Ensure the client site is provided with high-quality security services to protect people and property.
• Build, improve, and maintain effective relationships with both client and employees.
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.
• Ensure all required reporting and contract compliance requirements are met.
• Assure regular communication of issues or programs with Client.
• Handle any escalated security issues or emergency situations appropriately.
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates.
• Develop staff in both technical and professional skills through performance management.
• Assure that employee grievances are heard and resolved.
• Assure communication of policies, company announcements, and job openings through a consistently updated READ file at each site.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel.
• Develop/maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
• Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
• Take a proactive role in communicating with the client and meeting his needs.
• Ensure complete customer satisfaction.
• Capably utilize WinTeam for scheduling and billing, and to produce reports that require interpretation and action for effective business management.
• Enforce Allied Universal policies as outlined in the handbooks, executive memos, and on the portal.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Retirement plan
• Employee assistance programs
• Company discounts
• Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree