Security Account Manager Mall

Allied Universal-posted 9 months ago
Full-time • Mid Level
Lake Angelus, MI
Administrative and Support Services
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Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions! Come join the World's leading Security Company - Now hiring a Retail Security Account Manager with a salary of $93,683.20 per annum.

  • Supervise the day to day security operations of an assigned client site.
  • Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.
  • Ensure the client site is provided with high quality security services to protect people and property.
  • Build, improve and maintain effective relationships with both client and employees.
  • Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.
  • Ensure all required reporting and contract compliance requirements are met.
  • Assure regular communication of issues or program with Client.
  • Handle any escalated security issues or emergency situations appropriately.
  • Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.
  • Develop staff in both technical and professional skills through performance management.
  • Assure that employee grievances are heard and resolved.
  • Meet all contractual scheduled hours with a minimum of unbilled overtime.
  • Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel.
  • Manage uniforms, equipment, supplies and vehicles utilized at the account(s).
  • Take a proactive role in communicating with the client and meeting his needs.
  • Capably utilize WinTeam for scheduling and billing, and to produce reports.
  • Four year degree in Criminal Justice, Business Administration or related field.
  • Previous Contract Security, facilities management, military or law enforcement experience.
  • At least 2 years of business management/operations/supervisory experience.
  • Ability to develop and grow customer relationships.
  • Experience in hiring, developing, motivating and retaining quality staff.
  • Outstanding interpersonal and communications skills required.
  • Ability to work in a team-oriented management environment with the ability to work independently.
  • Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
  • Previous payroll, billing and scheduling experience preferred.
  • Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
  • Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Life insurance
  • Retirement plan
  • Employee assistance programs
  • Company discounts
  • Perks for most full-time positions
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