Securities Services - Customer Success Manager - Vice President

JPMorgan Chase • Boston, MA

75d

About The Position

Transform the customer journey by turning product insights into meaningful relationships. As a Customer Success Manager in Client Services, you will be a core contributor, developing and maintaining strong customer connections, understanding their unique needs, and ensuring our product delivers real value. Your proactive approach to onboarding, collaboration, and product evolution will help our customers achieve their goals and maximize their experience.

Requirements

• 5+ years of experience or equivalent expertise in customer success roles in product or technology.
• Demonstrated ability to influence product adoption and customer retention.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Proven ability to learn new technologies and teach them to others.

Nice To Haves

• Experience in a business-to-business (B2B) environment or as a colleague in a customer environment.

Responsibilities

• Drive product adoption, expansion, and retention to maintain a healthy customer base.
• Conduct regular account meetings to share best practices, demonstrate key product functionality, communicate future releases, and gather feedback.
• Guide customers through onboarding and product setup, leveraging deep product knowledge including new features and enhancements.
• Track key success metrics and provide actionable feedback to the Product team to inform new features and priorities.
• Navigate the organization to ensure continuous improvement of service delivery.

What This Job Offers

• Career Level: Mid Level