Support Specialist Section

City of Aurora•Aurora, CO

9d•$29 - $36•Onsite

About The Position

The Section Support Specialist of the City of Aurora Public Safety Training Center (In-Service) provides essential administrative and operational support to ensure the department’s training programs run efficiently and meet all regulatory requirements. This role plays a key part in maintaining training records, managing the Learning Management System (LMS), and ensuring compliance with POST training hour regulations for all officers. Core duties include preparing materials for internal and external presentations, coordinating in-service training schedules, processing documents and reports, conducting monthly system audits, and responding to information requests. The position also involves setting up and registering classes in the LMS, assisting with registration changes, and ensuring all officers complete department-required trainings through reporting, reminders, and follow-up. Unit-specific responsibilities include video editing for training purposes, coordinating meetings, handling discovery and document requests with heightened confidentiality, and performing Notary duties. The Support Specialist may also assist with academy activities as needed, ensuring seamless coordination between the training unit and other areas of the department. This is a fully in-person position, Monday through Friday, during regular business hours. If you are detail-oriented, skilled with data management, and motivated by supporting professional development within law enforcement, this role offers an excellent opportunity to make a direct impact on the department’s training mission.

Requirements

High school diploma or GED
3 years of general clerical experience, including data entry and customer service experience
Knowledge of office practices and procedures
Manual and computer filing systems
Advanced knowledge of business English, spelling and math
General office equipment, and personal computer with related software applications
Microsoft Office Suite (Intermediate)
Efficiently and accurately key information using a keyboard and skills in performing data entry
Strong interpersonal and organizational skills
Composition grammar and spelling
Demonstrate proficiency in computer applications, including word processing, spreadsheets, report generation, and maintenance of databases.
Establish and maintain effective working relationships with employees and citizens
Communicate effectively verbally and in writing
Understand oral and written instructions
Handle stressful situations with tact and diplomacy
Work well under pressure and meet deadlines with little supervision
Work independently
Maintain confidentiality
Understand, interpret, and apply department or division policy and procedures
Plan, organize, and prioritize work assignments
CCIC/NCIC Clearance
Notary Certificate

Nice To Haves

Experience working in a judicial or law enforcement environment
Driver's License
Defensive Driving completed through COA within 6 months of employment

Responsibilities

Prepare information for internal use and external presentations at meetings.
Receive and respond to requests for information.
Perform other related duties as assigned.
Maintain accurate and up-to-date training records.
Manage the Learning Management System (LMS) for in-service training.
Monitor and ensure all officers remain in compliance with POST training hour requirements.
Assist in coordinating in-service training schedules and assignments.
Process documents and prepare reports.
Conduct monthly audits of the LMS to ensure all training is accurately recorded.
Coordinate and set up meetings.
Schedule classes and manage registrations within the LMS.
Edit and produce training videos.
Manage building space reservations
Ensure officers complete all APD-required training by running reports, sending reminders, and following up as needed.
Assist officers with registration updates or changes for in-service training.
Maintain heightened confidentiality with discovery materials and document requests.
Record transactions and process required paperwork.
Take and transcribe complex and confidential reports as needed.
Perform Notary services for the APD.
Assist with various academy-related tasks as required.