Section Leader

CGI Deutschland • San Diego, CA

113d • $57,100 - $121,900

About The Position

Under the direction of the Site PSM, Government Client Leadership or designate, lead a team involved in all phases of passport processing, customer service and PRISM functions. Includes planning, directing and coordination of the daily activities of mail open, cashier, image capture, image review, data entry, bookprint, quality control, customer service functions such as searches, re-writes, re-issues, re-mails and all PRISM functions. Assure sufficient inventory of passports and other supplies are on hand to meet current and anticipated demand. This position is located in San Diego, CA.

Requirements

• Good oral and written communication skills.
• Ability to prioritize workload for small teams and possess good organizational skills.
• Ability to effectively and politely interface with the public and provide excellent customer service.
• Ability to analyze, interpret, and apply regulatory material and internal controls.
• Bachelor's Degree or 4 years of experience as a Support Associate Level II or III or 4 years of experience in managing teams.
• Six years of general office experience.
• Two years of supervisory experience.
• Four years of experience utilizing MS Word, MS Power Point, MS Excel, and MS Outlook.
• Demonstrated customer service experience.
• Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.

Responsibilities

• Lead and manage a team of Support Associates.
• Set work priorities and ensure a smooth transition of work between various teams.
• Ensure sufficient inventory of Passports and other supplies are on hand.
• Serve as a Subject Matter Expert (SME) in critical roles.
• Plan, direct, and coordinate daily activities of mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM.
• Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting.
• Perform workload management in all Passport task areas.
• Notify the Passport Support Manager of any problems or issues with staff adherence to procedures.
• Monitor workload and make recommendations to the Government on work division among support staff.
• Monitor contractor personnel performance and ensure compliance with performance standards.
• Assist with prioritizing will calls, expedites, and routine work.
• Assist in training contract personnel in their duties and tasks.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree