Section 8 Manager

Jacksonville Housing Authority • Jacksonville, AR

470d

About The Position

The Section 8 Manager at the Jacksonville Housing Authority is responsible for providing leadership and oversight to the Housing Choice Voucher (HCV) Department. This role involves managing a caseload of HCV participants, ensuring compliance with HUD regulations, and maintaining high performance standards for the program. The manager will also be accountable for customer service, participant education, and the resolution of issues between tenants and landlords.

Requirements

• Bachelor's degree in a related field
• 5 years of experience in management or program management
• Intermediate to advanced knowledge of Microsoft Word and Excel
• Experience in data analysis and reporting
• Strong leadership and communication skills
• Experience in supervising employees
• Knowledge of Section 8 budgeting and program management
• Ability to maintain accurate and complete files

Nice To Haves

• Certification in Housing Choice Voucher Specialist
• Experience in public housing agency operations
• Knowledge of performance evaluation techniques
• Ability to work with diverse socio-economic backgrounds

Responsibilities

• Manage an assigned caseload of HCV participants
• Conduct annual recertifications within required time frames
• Complete interim recertifications as required
• Conduct participant briefings
• Process and monitor participant moves to a new dwelling
• Determine housing assistance payment and tenant rent calculation
• Educate participants on program requirements and family obligations
• Resolve concerns between owners, tenants and the Public Housing Authority (PHA)
• Process all transactions within the PHA's required business systems
• Maintain accurate and complete applicant/participant files
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors
• Conduct all job functions in alignment with the PHA's Administrative Plan, HUD regulations and other state and local requirements
• Obtain certification in Housing Choice Voucher Specialist within a year of employment
• Ensure regular attendance and punctuality
• Perform other duties as assigned

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: Bachelor's degree