Secretary Medical Admin, Sr. (Franklin Wrentham Family Medicine) - 40 hours, days

UMass Memorial Health • Franklin, MA

99d

About The Position

This position involves performing secretarial and administrative support services for assigned physicians, faculty, and medical service line chiefs, requiring a thorough knowledge of medical office procedures and UMMHC business and academic administrative practices. The role includes interfacing with faculty, medical staff, patients, and various UMMHC administrative management and staff, which requires considerable tact and diplomacy. The position may also involve coordinating associated medical office activities and assigned staff.

Requirements

• High School diploma.
• 6-12 months additional specialized medical secretarial/medical office training.
• 2-3 years of medical secretarial/administrative support experience.
• Proficiency in software such as word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc.

Responsibilities

• Coordinate medical office activities and staff as assigned, including training and scheduling the work of assigned employees.
• Transcribe medical reports for physicians from dictation and produce correspondence, reports, memos, etc.
• Attend meetings as a recording secretary and distribute meeting agenda and minutes.
• Serve as coordinator of divisional residency, fellowship, clerkship, and/or education programs.
• Compose or select standard form letters for physicians’ responses to routine inquiries.
• Arrange meetings and activities for faculty efficiently and make travel arrangements.
• Schedule and coordinate patient visits and medical procedures for inpatients and outpatients.
• Coordinate internal and external meetings.
• Greet visitors and/or patients, ascertain their needs, and provide standard information.
• Receive and address patient-care related phone calls and provide routine information.
• Identify problem-related priorities and respond to emergency needs.
• Issue and verify patients’ managed care referrals.
• Register patients for each visit using a computer-based patient registration/scheduling system.
• Verify patient’s insurance coverage and eligibility.
• Escort patients to examination rooms and chaperone as required.
• Collect co-payments from patients and maintain records.
• Perform on-site charge entry processes using computer-based systems.
• Batch daily encounter forms and relay/submits forms/information to the billing office.
• Process standard and non-standard business office administrative paperwork.
• Provide guidance to departmental personnel in medical office and UMMHC administrative policies.
• Set up and maintain confidential, sensitive files and records.
• Ensure adequate inventory of office supplies and basic maintenance of office equipment.
• Participate in performance improvement initiatives and demonstrate quality improvement in daily operations.
• Ensure compliance with health and safety requirements and regulatory agencies.

Benefits

• Signing bonus may be available.
• Opportunities for career development and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees