Secretary II - NYU Langone Orthopedic Hospital *F/T 35 hrs per week, Monday - Friday 9:00 AM - 5:00 PM*

NYU Langone Health • New York, NY

101d • $60,019 - $64,273

About The Position

NYU Langone Orthopedic Hospital at NYU Langone Health is one of the nation's leading orthopedic and rheumatologic specialty hospitals dedicated to the prevention and treatment of musculoskeletal diseases. The hospital provides some of the most advanced orthopedic programs in the region for musculoskeletal disorders and the largest pediatric orthopedic program in New York City. The hospital is consistently ranked among the leading orthopedic centers nationwide by U.S. News and World Report. Our expert physicians combine extensive experience and research with the latest technology for bone and joint problems that affect patient's ability to function. We specialize in the following areas: Orthopedic Surgery, Rheumatology, Neurology, and Radiology. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. In this role, the successful candidate is responsible for providing basic front-desk support for clinical intake operations. May provide assistance to less senior staff with completing intake related duties.

Requirements

• High School diploma.
• Three (3) years of relevant clerical experience.
• Knowledge of medical terminology.
• Background in computer literacy preferred.
• Light, accurate keyboarding skills required.
• Excellent organizational, interpersonal and communications skills required.

Nice To Haves

• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.
• Prior physician practice experience.

Responsibilities

• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff.
• Maintains confidentiality on matters to which they are privileged.
• Schedules routine appointments and follow ups for visits and procedures that do not require/or have already been pre-authorized.
• Prepares the daily schedule.
• Refers all inquiries regarding pre-authorizations/certifications to the Medical Secretary.
• Maintains and receives files for area.
• Maintains files in organized and up-to-date manner in order to facilitate their retrieval.
• Completes filing in accordance with departmental procedures.
• Sorts and distributes documents and forms for area section.
• Distributes materials according to content of communications and departmental procedures.
• Logs in materials with respect to time and data when applicable.
• Processes incoming and outgoing documents.
• Completes forms neatly.
• Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures.
• Maintains copy for files.
• Faxes documents in accordance with departmental procedures.
• Maintains supplies and cleanliness of space, restocks supplies as needed.
• Notifies supervisor of any shortage of supplies.
• Performs other related duties as needed by providers and supervisors.
• May assist, provide guidance and/or train less senior staff with completing intake related duties.
• Prepares simple, routine memorandum letters, labels, routine manuscripts, correspondence and other documents as needed.
• Reviews work for accuracy and completeness.
• May maintain routine calendar, assist in basic preparing for conferences and the related duties.
• Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.).
• Screens telephone callers in pleasant and a professional manner; handles calls, take messages, or directs caller to appropriate person or area.
• Responsible for patient check-in and check-out.
• Gathers all patient demographic related data and materials from patients and/or their representatives.
• Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure.
• On subsequent visits, asks them to verify demographic info and makes any necessary edits.
• Collect and ask patients to sign patient related documents including HIPAA, MSPQ, ABN, etc.
• Follow up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
• Scan all necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
• Monitors intake work queue for timely intake completion.
• Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria to the Business Office Associate.
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
• Types routine material such as forms and letters, envelopes, etc.
• Types materials neatly, accurately and according to instructions.
• Writes materials clearly and legibly.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resources groups for peer support.
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED