Secretary II - Nuclear Medicine

NYU Langone Health • New York, NY

121d • $58,003 - $58,003

About The Position

We have an exciting opportunity to join our team as a Secretary II. In this role, the successful candidate will be responsible for providing basic front-desk support for clinical intake operations. May provide assistance to less senior staff with completing intake related duties.

Requirements

• High School diploma.
• Three years of relevant medical clerical experience.
• Knowledge of medical terminology.
• Light, accurate keyboarding skills required.
• Excellent organizational, interpersonal communications skills required.

Nice To Haves

• Background in computer literacy preferred.
• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.
• Prior physician practice experience.

Responsibilities

• Maintains and receives files for area.
• Maintains files in organized and up-to-date manner in order to facilitate their retrieval.
• Completes filing in accordance with departmental procedures.
• Sorts and distributes documents and forms for area section.
• Distributes materials according to content of communications and departmental procedures.
• Logs in materials with respect to time and data when applicable.
• Processes incoming and outgoing documents.
• Completes forms neatly.
• Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures.
• Maintains copy for files.
• Faxes documents in accordance with departmental procedures.
• Maintains supplies and cleanliness of space, restocks supplies as needed.
• Notifies supervisor of any shortage of supplies.
• May assist, provide guidance and/or train less senior staff with completing intake related duties.
• Prepares simple, routine memorandum letters, labels, routine manuscripts, correspondence and other documents as needed.
• Reviews work for accuracy and completeness.
• May maintain routine calendar, assist in basic preparing for conferences and the related duties.
• Maintains workload statistics and other data for departmental records.
• Records statistics in established time intervals designated by supervisor.
• Follows instructions given by supervisor and prepares information neatly.
• Assists with the completion of special projects, reports and activities.
• Ensures requested and related information is accurate and complete.
• Brings any problems or questions to supervisors attention.
• Submits data to supervisor neat and well-written.
• Schedules routine appointments and follow ups for visits and procedures that do not require/or have already been pre-authorized.
• Prepares the daily schedule.
• Refers all inquiries regarding pre-authorizations/certifications to the Medical Secretary.
• Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.).
• Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area.
• Responsible for patient check-in and check-out.
• Gathers all patient demographic related data and materials from patients and/or their representatives.
• Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure.
• On subsequent visits, asks them to verify demographic info and makes any necessary edits.
• Collect and ask patients to sign patient related documents including HIPAA, MSPQ, ABN, etc.
• Follow up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
• Scan all necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
• Monitors intake work queue for timely intake completion.
• Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria to the Business Office Associate.
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
• Types routine material such as forms and letters, envelopes, etc.
• Types materials neatly, accurately and according to instructions.
• Writes materials clearly and legibly.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff.
• Maintains confidentiality on matters to which they are privileged.
• Performs other related duties as needed by providers and supervisors.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resources groups for peer support.
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED