Secretary, Executive Admin (Psych) - 40 hours, days

UMass Memorial Health•Worcester, MA

7h•$24 - $40•Onsite

About The Position

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Performs duties requiring advanced level secretarial and administrative support skills to assist the head of a division or corporate function. Assists executives by relieving them of details and administrative duties. Work is of a confidential nature requiring a broad understanding of UMMHC policies and practices; requires expediting critical matters and effectively interfacing with all levels. May coordinate the work of secretarial and clerical staff.

Requirements

Associates Degree in Secretarial Science or equivalent.
3-5 years of secretarial/administrative support experience.
Software used: Word processing, spreadsheet, presentation graphics, database.
Additional applications software such as for project management, scheduling, budgetary control, etc. may also be used.

Responsibilities

Performs the following lead duties to coordinate activities and assigned personnel: a) Plays a lead role in implementing new or revised systems and procedures. Performs basic troubleshooting and provides feedback on process improvements. b) Orients new employees, trains employees in new procedures and provides on-going instruction as appropriate. c) Relays work instructions provided by supervisor. d) Schedules, distributes and monitors the flow of work for assigned group of employees. e) Provides recommendations to manager or supervisor for the most efficient utilization of assigned personnel. f) Provides information regarding employee job performance to supervisor. g) Assists in ensuring that employees are provided with appropriate resources and methods. h) Reports employee problems or unusual occurrences to the supervisor.
Produces correspondence, memos and reports from dictation, drafts, models, etc. Proof reads/edits material for appropriate grammar, spelling and format and style. Prepares high quality presentation graphics (using Power-Point or similar applications software).
Composes, or selects standard form letters for supervisor’s response to routine inquiries.
Arranges meetings and activities for supervisor for the most efficient use of available time. Makes travel arrangements for extended trips and groups.
Coordinates large, complex internal and external meetings. May attend meetings in capacity of recording secretary. Prepares and distributes agenda.
Provides information and assistance to a variety of high level internal and external contacts to exchange confidential information and expedite matters on behalf of supervisor and associated staff.
Receives phone calls and messages, provides information on procedures and standard policies of the department or function to customers, refers matters to appropriate person within department.
Provides assistance with administrative processes associated with the department or function.
Processes standard and non-standard business office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, expense vouchers, etc. Follows-up for timely completion of processes.
Provides guidance to departmental personnel in UMMHC administrative policies and procedures.
Assists in the preparation of, and maintains the departmental operating budget report and supporting documentation.
Assists with special projects. Gathers variety of documents files and records from sources within and outside of the department, incorporates statistical or financial data requiring basic interpretation. Prepares reports using statistical or financial tables, using established formats, graphs and charts.
Sets up and maintains confidential, sensitive files and records for multiple functions, ensuring efficient retrieval of information.
Ensures adequate inventory of office supplies and basic maintenance of office equipment. Coordinates the timely repair of office equipment.
Ensures basic set up and maintenance of office personal computers and associated equipment. Ensures timely service.
May schedule work, and provide basic direction to temporary help or clerical and secretarial staff.
Performs miscellaneous clerical duties, including collating, sorting, faxing, filing, and distributing and retrieving documents and mail. Records and relays phone messages.
Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
Serves as liaison for Psychiatry Sr. Leadership with candidates and the Offices of Medical Staff and Provider Enrollment.
Coordinates new provider notification and payor enrollment processes.
Assists clinicians with credentialling and reappointment applications, MA medical licensure application, Controlled Substance and Federal DEA Registration, and CANS certification.
Coordinates onboarding functions for candidates including system access and training in EPIC, billing rules and compliance regulations.
Creates onboarding schedule for new hires and assists in person with parking and badge access, pager procurement and signatory approvals on applications as required.
Maintains Excel databases including professional licensure status, mental health carveout enrollment status, and CAQH re-attestation dates. Works closely with providers to ensure compliance with due dates.
Serves as liaison for behavioral health trainees for the UMass Memorial system between preceptors, training office and Office of Student Affiliations and coordinates training and billing requirements.