Secretarial Support III - Family Court

County Of Lehigh Pennsylvania•Allentown, PA

About The Position

This is advanced secretarial support work at the full performance level. This position provides a variety of support services for the Custody Hearing Officers. Work includes individual responsibility for procedural processing of particular functions, with a primary emphasis on assisting litigants with Protection From Abuse (PFA) and custody processes.

Requirements

Knowledge of clerical practices and procedures commonly employed in administrative, governmental, legal, judicial or similar offices.
Thorough knowledge of English usage, grammar, spelling and punctuation as used in routine clerical assignments.
Ability to organize workload, establish priorities and complete clerical processing requirements.
Skill in gathering information from and explaining procedural and/or processing requirements to visitors and callers.
Minimum of 50 wpm typing.
G.E.D or High School Diploma.
Three to four years clerical experience or any equivalent combination of acceptable training and experience which has provided the knowledge, skills and abilities cited above.

Responsibilities

Interview litigants and review PFA petitions, accurately input data from petition into computer.
Generate and edit standard court orders.
Schedule PFA Hearings.
Review custody petitions received in-person and electronically.
Schedule custody conferences/hearings.
Mail notices and add case flags to prepare cases for a custody conference.
Prepare and electronically file Orders.
Monitor and process custody filings from the Online Filing Site and office workflows.
Assist with electronic filing of all prepared court orders and other required documents after a custody conference/hearing as needed.
Assist with scanning and saving conference tracking sheets, custody hearing officer notes and other relevant documents into a shared case file as needed.
Greet visitors; determine nature of business; explain Family Court processes and refer and direct other inquiries to the appropriate office.
Check-in litigants and verify contact information for custody conferences/hearings.
Review court docket, determine if litigant needs to complete any forms and generate said forms.
Print daily Hearing Officer calendars and tracking sheets.
Answer telephone; determine nature of call, answer questions about Custody, Protection Order and Divorce services provided at the Family Court Office.
Familiarity with the Court's website to assist litigants in locating Custody, Divorce and general Family Court Forms online.
Monitor emails and faxes received in the general Family Court inbox.
Respond to emails when appropriate or forward to appropriate staff/office for action.
Perform other duties as needed to ensure efficient and effective operation of the Family Court Office.