Secretarial Support III

COUNTY OF LEHIGH PENNSYLVANIA•Allentown, PA

About The Position

This is a full-time secretarial support position that performs various secretarial and clerical duties by utilizing the Pennsylvania Child Support Enforcement System (PACSES). A position in this class reports directly to a Court Operations Officer.

Requirements

Education equivalent to completion of a high school diploma.
Knowledge of secretarial and clerical procedural and processing requirements governing records keeping, documentation, and similar office functions in an administrative, governmental, judicial, or similar office.
Knowledge of secretarial and clerical techniques pertaining to filing, receptionist, cashier, and similar office procedures.
Knowledge of English usage, grammar, spelling, and punctuation as used in routine secretarial and clerical assignments.
Ability to learn specific secretarial and clerical processing requirements governing the operation of the Domestic Relations Section and the judiciary.
Excellent communication skills, including the ability to express ideas clearly and accurately to clients, members of the judiciary, co-workers, representatives of other agencies, and the public.

Nice To Haves

Secretarial/clerical experience in an administrative, professional, governmental, or judicial setting is preferred.

Responsibilities

Provides client service in the DRS call center by answering and responding to incoming telephone calls, emails, and correspondence.
Performs case review and data entry utilizing PACSES (Pennsylvania Child Support Enforcement System).
Assists in various case management activities in the establishment and enforcement of child support orders.
Assists in the location of absent non-custodial parents for the purposes of establishing and enforcing child support orders.
Performs related work as required.

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