Secret Shopper - Yankee Stadium
About The Position
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! THE ROLE We are seeking detail-oriented Secret Shoppers to assess the Food & Beverage (F&B) and Merchandise experience at the New York Yankees Stadium. This role involves discreetly evaluating customer service, food and beverage/merchandise quality, and adherence to service standards and compliance requirements during live events. Successful candidates will provide objective feedback to support consistent, high-quality guest experiences.
Requirements
- Must be at least 18 years of age
- Must have a high school diploma or its equivalent – some college preferred
- Must be naturally personable, friendly, and welcoming
- Must possess excellent knowledge of service standards, guest relations, and etiquette as well as knowledge of the appropriate table settings, service ware, and menu items
- Must possess the highest level of demonstrable professionalism and customer service
- Ability to perform calmly under pressure for extensive periods of time while maintaining absolute professionalism
- Ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays
Nice To Haves
- Conversant in multiple languages – a plus
Responsibilities
- Attending events as a regular guest while discreetly evaluating F&B and Merch operations
- Assess whether team members follow established steps of service and brand standards
- Evaluate customer service behaviors, including greeting, engagement, and service delivery
- Observe staff knowledge of menu items, merchandise, pricing, and promotions
- Assess speed of service, line management, and transaction efficiency
- Evaluate food and beverage quality, presentation, temperature, and portion consistency
- Review accuracy of orders and handling of special requests
- Observe compliance with responsible service requirements, including ID checks where applicable
- Assess adherence to food safety, hygiene, and alcohol service standards
- Evaluate staff appearance and uniform standards
- Monitor consistency of service across different F&B and Merch locations within the venue
- Identify strengths and areas for improvement in service delivery and compliance
- Complete clear, accurate reports within required timeframes
- Follow defined evaluation criteria and reporting guidelines
- Maintain discretion, confidentiality, and professionalism at all times
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
