Secondary Analyst

Primary Residential Careers • Salt Lake City, UT

1d • Onsite

About The Position

The Secondary Analyst serves as a key service partner to loan officers, processors, and corporate office. Success in this role requires urgency, precision, flexibility, and a genuine desire to help others succeed. Experience with Encompass Loan Origination System is highly recommended.

Requirements

• A strong customer-first mindset — you genuinely enjoy serving others
• Excellent communication, organization, and attention to detail
• Ability to multitask, prioritize, and adapt quickly
• Team-oriented professional who embodies PRMI’s Red Shoes Living values
• In-office position
• Must be willing to work overtime as needed
• Must be flexible and able to adjust schedule to meet business demands and lock deadlines

Nice To Haves

• Prior experience in Lock Desk, Secondary Marketing, or Mortgage Operations preferred
• Encompass experience strongly recommended

Responsibilities

• Deliver exceptional internal customer service with a positive, solutions-focused attitude
• Act as a trusted, responsive resource for lock-related questions and time-sensitive requests
• Process rate locks, extensions, confirmations, and cancellations accurately and efficiently
• Maintain precise and up-to-date lock data and documentation within the loan system
• Communicate clearly, professionally, and proactively with internal partners
• Take full ownership of requests and follow through to resolution
• Ensure lock activity aligns with company policies and investor guidelines
• Identify opportunities to improve service, workflows, and communication
• Remain calm, responsive, and service-focused during high-volume periods

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed