Second Service Manager

Hy-Vee, Inc. • Omaha, NE

95d

About The Position

At Hy-Vee, our people are our strength. We promise 'a helpful smile in every aisle' and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Second Service Manager is responsible for providing prompt, efficient, and friendly customer service while monitoring and maintaining the sales floor operations and the technology necessary to do so. This position requires handling customer and employee relations effectively.

Requirements

• High school diploma or 1 year of similar or related work experience.
• Ability to solve practical problems with a variety of variables and limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to interview to obtain basic information and guide people to provide basic direction.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers.
• Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to the products they are looking for, securing products that are out of reach, and loading or unloading heavy items.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Trains employees in store policies, department procedures, and job duties.
• Ensures proper customer service throughout the store and addresses specific customer issues.
• Exercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property.
• Orders merchandise, verifies delivery, ensures quality, and reports discrepancies.
• Recruits and interviews job applicants to recommend or determine employment.
• Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures.
• Coordinates backroom facilities and equipment; recommends changes in allocation of space.
• Distributes money to cash registers as needed; responsible for cash accountability of cash registers and safe.
• Inspects merchandise to ensure it is correctly priced and displayed; corrects mispriced items in the computer.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Reports to work when scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees