Second Asst Store Director

Heritage Grocers•San Bernardino, CA

38d•$17 - $29

About The Position

The Second Assistant Store Director oversees daily store operations and provides leadership and direction to achieve profitable operation of the assigned retail store. The Second Assistant Store Director in partnership with the Store Director and Assistant Store Director, is a part of the store leadership team that ensures store goals are achieved, motivates staff for success, implements strategies to increase sales, and oversees the Grocery Department. The role is expected to be a role model of the company by driving results while maintaining company core values.

Requirements

Minimum 2 years of experience in a progressive retail operations role
Confident working in a fast-paced environment and exhibits excellent multi-tasking skills
Proven experience in dealing effectively with diverse team member/management issues
Knowledge of applicable state and federal laws applicable to effectively run a store, governmental compliance requirements, employment, and labor laws, including immigration laws and processes
Ability to speak, read, write, and understand both English and Spanish sufficiently to understand conversations, presentations, company manuals, forms, and documents
Proficient computer skills in the areas of e-mail and internet required
Effective planning, prioritization, and time management skills with effective ability to follow-up on delegated assignments
Perform other work-related duties as assigned.

Responsibilities

Responsible for total store operations in the absence of the Store Director and Assistant Store Director
Maintain quality customer service by effectively training Team Members
Oversee Team Members and assists in the implementation strategies to increase productivity
Track and complete Grocery department inventory in an accurate and timely manner
Place orders based on accurate forecasting of Grocery department needs
Receive merchandise and verify the quality and freshness of products
Inspect floor displays to ensure products are properly rotated and merchandised
Review Team Members' weekly schedule to ensure fully staffed departments
Clearly communicate and enforce standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety to all team members
Ensure compliance with state and federal regulations while upholding company values, customer service, merchandising and pricing programs
Continuously meet the expectations of internal and external customers
Provide guidance to Department Managers to connect yearly goals to daily actions that focus on improvement of results
Help maintain all weekly store metrics
Perform additional management duties as assigned.
Assist with hiring, onboarding, and training of new hires
Embrace positive employee relations through consistent and fair application of company policies and leadership values
Partner with the Department Trainers to achieve results
While conducting the Standards of Excellence Walk, cultivate a culture of high performance and accountability. Set clear performance expectations for team and follow-up with timely performance evaluations and development plans
Responsible for improvement of team member turnover in the store.
Maintain a positive work environment that ensures fair and consistent treatment of all team members
Lead by example on the importance of Customer Service excellence and effectively engages with customers
Develop strategies to have friendly employees and clean stores
Improve speed of service and operational efficiencies in all departments.
Proven leadership and ability to motivate and inspire engagement. Exemplifies the desired culture, values, and philosophies of the organization (high ethics, integrity, trust, respect, loyalty and humility)
Ability to manage stress and remain cool under pressure
Manage and administer a broad range of tasks including resolving complaints
Objectively coach Team Members through complex, and difficult issues
Make recommendations to effectively resolve issues, by using sound judgment that is consistent with company standards, practices, policies, procedures, government regulation or law.
Responsible for all Safety Programs and safety training. Promotes safety and ZERO accident culture
Assist with training and tracking of special programs introduced by the company
Follow up and submits all meat and temperatures logs
Accountable for all Food Handler's card compliance
Ensure timely and complete execution of company merchandising programs.