Seasonal Warehouse Customer Service

OnTrac • Fontana, CA

451d • $35,922 - $45,448

About The Position

OnTrac is seeking a Seasonal Operations Assistant to support the Operations Managers with administrative duties and customer service. This role involves interacting with drivers and customers to resolve package discrepancies, ensuring timely deliveries, and performing accurate data entry into the OnTrac system. The ideal candidate will thrive in a fast-paced environment and possess strong problem-solving skills.

Requirements

• High school diploma or GED required.
• One year of related industry experience or training in transportation and delivery.
• General knowledge of Microsoft Word and Excel programs.
• Excellent customer service skills.
• Ability to multitask and work efficiently in stressful situations.

Responsibilities

• Assist Operations Managers with administrative duties and customer service support.
• Interact with drivers and customers to resolve package discrepancies.
• Ensure on-time delivery by verifying deliveries and tracking package statuses.
• Perform accurate data entry into the OnTrac system.
• Prepare packages for delivery as needed.
• Research and analyze daily compliance issues and prepare business reports.
• Communicate with customers regarding their package status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED