Seasonal Visitor Services Supervisor

The Trustees of Reservations•Beverly, MA

7d•$20 - $22•Onsite

About The Position

As Visitor Services Supervisor you will help oversee a team of fifteen seasonal employees working in visitor services, retail, and interpretation at two properties: Stevens-Coolidge House & Gardens and Long Hill (see descriptions below). Some duties may take place at a third property, Moraine Farm, in Beverly. This limited term, part-time position requires a commitment of three full days for a total of 24 hours per week. The work schedule must include one weekend day.

Requirements

Minimum of bachelor’s degree in history, education, museum studies, or related field.
Experience as a museum guide, park ranger, or similar; or Master’s degree in museum studies.
Experience with customer service and de-escalation of challenging interactions
Experience using point-of-sale systems, handling money, tracking merchandise, and other retail responsibilities. Candidates without this experience must be able to demonstrate aptitude.
Demonstrate leadership, direction, and task management.
Work independently or in a team.
Show excellent interpersonal skills.
Communicate goals and achievements with supervisor.
Train staff and model behaviors
Sell Trustees’ memberships and help set membership sales expectations amongst the staff.
Advanced computer skills including video conferencing apps, Word, Excel, Outlook suite, etc.
Excellent organization skills.
Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.
A satisfactory criminal background (CORI) check.

Responsibilities

Oversee and assist visitor services associates at welcome centers, gatehouses, and giftshops
Open and close giftshops
Open, operate, and close point-of-sale (POS) systems, including handling money
Assist with the merchandising of both stores as needed
Stock rack cards, flyers, and promotional material throughout properties
Maintain the tidiness of the gatehouses, welcome centers, giftshops, and restroom facilities
Create the monthly work schedule for seasonal staff
Oversee and evaluate interpreters
Lead house and garden tours when needed
Open and close houses
Conduct and manage group tours
Respond to group tour inquiries
Lead group tours of properties
Create outreach strategies
Assist with weddings and private events, public programs and special projects.
Other duties as assigned.

Benefits

Sick Time: 40 hours
Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.
Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.

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