Seasonal VES 1

GRAND CANYON CONSERVANCY • Grand Canyon Village, AZ

16d • $16 • Onsite

About The Position

The Visitor Experience Specialist (VES) Level I position is entry-level in the GCC Interpretive Sales Program and reports to the GCC Retail Management Team. The primary purpose of this position is to ensure that every visitor receives world-class service in GCC Retail Stores, to proactively sell products, and to recruit GCC Members. The GCC Retail Stores are open every day of the year (including holidays), and hours vary from 8:00 a.m. to 8:00 p.m. Our summer season runs from April through October. Our winter season runs from October to April. GCC will provide an RV site as needed and available, for a nominal cost to the employee.

Requirements

• 1-year customer service/retail experience
• 1-year cash handling experience
• Basic computer skills
• Willingness to work a flexible schedule based on business needs, including evenings, weekends, and holidays in any of GCC’s Park Stores

Nice To Haves

• Passion for Grand Canyon National Park and the mission of GCC
• Enthusiasm for driving sales and recruiting members
• Ability and desire to consistently provide outstanding visitor service
• Ability to work as a team player in a fast-paced environment
• Ability to exercise sound judgment
• Ability and desire to effectively interact with visitors and colleagues, demonstrate enthusiasm, and maintain a positive attitude
• Working knowledge of, or ability to learn, a computerized cash register and payroll system
• Ability to promote and maintain a positive work environment

Responsibilities

• Act as an ambassador for Grand Canyon and Grand Canyon Conservancy by proactively greeting visitors, answering questions, and graciously providing information about Grand Canyon National Park and GCC
• Develop and maintain a broad knowledge of GCC products and proactively assist visitors with product selection and purchases to upsell whenever possible
• Foster stewardship and inspire support for the Grand Canyon by informing each visitor of GCC’s membership and donation programs, making it compelling and straightforward to become a member and donor
• Meet or exceed store sales and membership recruitment goals
• Ensure the sales floor is fully stocked, all store areas, including the breakroom and offices, are clean, and products are merchandised according to GCC guidelines and specifications
• Assist store management in ensuring register transactions are processed efficiently
• Accurately process sales using a computerized cash register system; including reconciling cash drawers and completing nightly deposits
• Follow GCC Guidelines for maintaining professional and respectful communication with visitors, NPS, colleagues, vendors, etc.
• Support management in maintaining a high level of morale by fostering a positive work environment
• Attend NPS Ranger tours and GCC training programs when possible
• Explain the Grand Canyon National Park Junior Ranger program to visitors and swear in Junior Rangers who have completed the requirements
• Assist with monitoring the sales floor to ensure efficient and effective store operation and help manage checkout lines
• Review store email accounts daily as well as any GCC or NPS communications

Benefits

• GCC offers all employees the opportunity to participate in the GCC 401 K plan with no vesting period and a generous employer match.
• This position includes an assigned RV site at a monthly cost of $50.00.
• The position is eligible for a seasonal completion bonus.
• GCC offers holiday pay to our seasonal employees for working on holidays, as well as generous employee discounts on GCC merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees