Seasonal Teller Trainee Cape Cod - Falmouth/Bourne

Rockland Trust Company • Falmouth, MA

2d

About The Position

As a Seasonal Teller Trainee, you play an integral role in supporting our Retail branches during the summer months. You will work directly with our customers to support their banking needs by proactively exploring solutions and offering personalized advice that serves to develop and maintain relationships. With a positive, can-do attitude and a genuine desire to work with customers in a caring and empathetic way, you are responsible for providing efficient, effective, and courteous customer service while performing a variety of transactions. You are the friendly face of Rockland Trust, promoting our mission and helping customers navigate the world of banking. Throughout the program, you will participate in structured training and gain valuable hands-on experience in a retail banking environment. This role provides an opportunity to build your professional skill set, expand your network by collaborating with experienced banking professionals, and develop a strong foundation in customer service, financial operations, and relationship building.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Comfortable using technology, including computers, to facilitate the achievement of business goals.
• Sales and service-oriented personality.
• Ability to maintain a professional appearance.
• Positive approach to interactions with customers and team members.
• Ability to work within normal office requirements, with long periods of standing and continuous customer support.
• Ability to lift and carry up to 50 pounds.
• Ability to travel to branch locations within a 30-minute commute, as needed.
• Availability to work June through August, up to 35 hours per week, with a flexible schedule Monday through Saturday.
• Ability to successfully complete our training program.

Nice To Haves

• Candidates should have 1-2 years prior teller experience or cash handling/customer service skills.

Responsibilities

• Make the first impression to our customers as they enter the branch, warmly greeting them and guiding them to the colleague who can best support their needs.
• Engage in constant customer support, exhibiting efficient, effective, and courteous customer service in person and via telephone.
• Serve customers by supplying them with information on the Rockland Trust banking products best suited to their individual needs.
• Ensure that customers feel cared for as you perform duties that require a high level of accuracy, such as processing deposits, withdrawals, payments, cash checking, and other financial transactions.
• Make decisions alongside immediate supervisor, which may become more extensive as position gains in knowledge and experience.
• Work closely with our training team and your branch team to learn about these responsibilities, and to complete Rockland Trust’s Teller Training.
• Perform any other duties as assigned by management.

Benefits

• As a Seasonal employee of Rockland Trust, you will be eligible to participate in the Temporary Employee benefits plan, which includes medical insurance, 401K, paid time off and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED