Seasonal Tax Customer Support Agent (Remote – United States Only)

Resolv.Global • Nashville, TN

2d • $13 • Remote

About The Position

We are urgently hiring Seasonal Tax Customer Support Agents to support customers using a major US consumer tax software platform during peak tax season.
This is a fully remote, work-from-home opportunity for candidates physically located within the United States only.
This is a short-term seasonal project expected to last approximately 6 to 8 weeks. Candidates must be available to begin training immediately.

Requirements

• To qualify, you must have previous customer support experience and experience using or supporting consumer tax software such as Intuit TurboTax, H&R Block, TaxAct, or similar.
• You must be comfortable: Navigating tax return steps Helping customers find prior-year tax returns Supporting customers through inbound phone and chat Troubleshooting product and account issues Explaining product features and next steps clearly Working with sensitive customer information in a secure environment
• Experience with tax software may be from either: Professional customer support experience, or Personal experience using tax software and helping others navigate it
• Be physically located in the United States
• Be legally authorized to work in the United States
• Be at least 18 years old
• Have a High School Diploma, GED, or equivalent
• Have fluent or native-level English communication skills
• Have previous remote work experience
• Be available full-time for the next 6 to 8 weeks
• Be available to start training immediately
• Be comfortable working evenings, weekends, and flexible shifts if required
• Be willing and able to pass a background screening
• Windows 11 desktop or laptop
• Apple or macOS devices are not permitted
• Intel Core i5 processor minimum, 7th Generation or newer strongly preferred
• Minimum 8 GB RAM
• Wired internet connection
• Wi‑Fi-only setups are not permitted
• USB headset with microphone
• Reliable power and internet suitable for uninterrupted work
• Ability to use secure browser and VPN systems if required
• Quiet, dedicated workspace free from interruptions

Responsibilities

• Helping customers navigate tax software and complete next steps
• Assisting customers with locating prior-year returns, amendments, and account information
• Answering product and "how-to" questions
• Troubleshooting login, account, and basic technical issues
• Using scripts, workflows, and knowledge base articles to resolve customer concerns
• Escalating more complex tax or technical questions to the appropriate team
• Maintaining accurate notes and case documentation
• Handling sensitive financial and personal information securely
• Delivering professional, empathetic customer support at all times

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees