Seasonal Surge Shelter Monitor
About The Position
Do you thrive in fast-paced environments and want to make a real difference when it matters most? Join our team as a Surge Shelter Monitor and be part of a mission-driven crew that shows up when our community needs us most. Whether it's freezing cold or snow, you'll be the compassionate, steady presence that ensures safety, dignity, and care for our shelter participants. This isn't a 9-to-5 role; it's an opportunity to step in during critical moments, create a welcoming space, and use your skills in compassion, problem-solving, and crisis support to impact lives in a meaningful way. Job Description: The Surge Monitor plays a key role in ensuring the safety, dignity, and well-being of participants during periods of extreme weather. This position is intermittent and requires flexibility to respond promptly when weather conditions require shelter activation. The Shelter Monitor provides compassionate, trauma-informed care while maintaining clear boundaries and enforcing program policies to foster a respectful and safe environment.
Requirements
- Punctual and reliable, with consistent transportation available during all weather conditions.
- Ability to report to work within 8 hours or less of notification.
- Demonstrated ability to follow job expectations and responsibilities for each shift.
- Skilled in conflict resolution, de-escalation methods, and trauma-informed care practices.
- Strong interpersonal, oral, and written communication skills.
- Current CPR and Naloxone certification required within 1 month of hire.
- Ability to lift 10 lbs and perform basic shelter maintenance tasks.
- Commitment to treating all participants with dignity, compassion, and respect.
- Microsoft Word and PowerPoint, Google Docs.
Nice To Haves
- Experience working in shelters, social services, or crisis environments preferred but not required.
Responsibilities
- Serve as part of a dynamic and compassionate team to provide trauma-informed care to all participants.
- Provide direct supervision of the emergency shelter and facilitate a safe environment by compassionately enforcing program guidelines and policies.
- Engage with and monitor participants who are assigned to your caseload, ensuring needs are met in a supportive, respectful manner.
- Build rapport with participants while maintaining professional boundaries.
- Support in overseeing and facilitating daily shelter operations, participant onsite appointments, and community partner visits.
- Assist in completing all duties outlined in the shift checklist, including safety and cleanliness tasks.
- Engage, support, and direct interns and volunteers as needed.
- Apply de-escalation techniques when necessary and provide crisis intervention support.
- Participate actively in staff meetings and required trainings.
- Complete all mandatory trainings to increase knowledge and skills related to trauma-informed care, safety, and emergency response.
- Promptly respond to Surge Shelter Opening phone calls and be prepared to report for duty.
- Ensure shelter space remains welcoming, organized, and inclusive.
- Document incidents, participant updates, and shift activities accurately and in a timely manner.
- Collaborate with team members and supervisors to continuously improve shelter operations and participant experience.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
