Seasonal Store Support Teammate (Part-Time)

Buckle-posted 3 months ago
$12 - $16/Yr
Full-time • Entry Level
Toledo, OH
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
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The Store Support Teammate is responsible for fulfilling our mission statement, 'to create the most enjoyable shopping experience possible for our Guests.' Additionally, this position completes a variety of sales support tasks assigned by the Store Manager.

  • Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest.
  • Answer questions regarding the store and its merchandise.
  • Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.
  • Anticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experience.
  • Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team.
  • Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Remain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG).
  • Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management.
  • Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area.
  • Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.
  • Meet or exceed performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.
  • Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.
  • Maintain and build good Guest relationships to develop a client based business.
  • Lead by example with a high level of showmanship, excellent customer service and attentiveness.
  • Recognize and communicate Guest Levels with the Team.
  • Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders.
  • Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker.
  • Motivate Teammates to initiate and complete daily tasks.
  • Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in.
  • Demonstrate leadership actions during segment: Awareness of Guests in the store and ensure they are being helped.
  • Demonstrate how to get the Guest involved with product.
  • Be vocal and continuously update fellow leader and Team.
  • Responsible for getting Guest names.
  • Understanding and working guys side/gals side to benefit both Teammates and Guests.
  • Own and influence product through zone ownership: Product knowledge, placement, passion, preference.
  • Track Results and be able to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind.
  • Confirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability.
  • Ability to execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions.
  • Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager.
  • Ensure sales floor is consistently sized and new freight is appropriately displayed.
  • Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.
  • Understand and utilize planner including completion of Opening and Closing Checklists.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Follow all Loss Prevention guidelines, including daily bag and purse checks.
  • Ability to execute and teach all Point of Sale (POS) procedures.
  • Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates.
  • Understand and execute all policies regarding payments, exchanges and Loss Prevention practices.
  • Complete all scheduled shifts and cover shifts when needed.
  • Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns.
  • Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
  • Consistently maintain a clean, organized, and shoppable store to fulfill Buckle's mission statement.
  • Understand and apply the Buckle's Code of Ethics and all Buckle's policies, procedures, and handbooks.
  • High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.
  • Pay range: $12-$16/hr.
  • Medical Coverage with two comprehensive plans.
  • Preventive care covered at 100%.
  • Dental and Vision Insurance.
  • 24/7 access to virtual care.
  • Mental Health Resources through Employee Assistance Program (EAP).
  • 401(k) with Company Match.
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
  • Performance Bonuses.
  • Teammate Discount of 40% off Buckle products and 25% off Buckle gift cards.
  • Vacation earned on a progressive schedule.
  • 40 hours of sick time per year.
  • One floating holiday and up to three days of bereavement leave.
  • Company-paid basic life and AD&D insurance.
  • Paid and unpaid time away for qualifying situations.
  • Supplemental Insurance Options including accident, critical illness, and hospital indemnity coverage.
  • Legal services, identity theft protection, and pet insurance.
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