Seasonal Store Service Specialist

About the position

Provides a seamless customer experience through expertise, ownership, accountability, and responsiveness. Provides professional and quality service to internal and external customers by utilizing strong verbal and written communication skills and effective telephone techniques. Utilizes our industry-leading technology to complete vehicle glass repairs and recalibrations.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Ensure efficient operations by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the contact center and manage dealer part orders and special accounts.
• Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks and other auto glass related issues on customer vehicles.
• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in shop.
• Recalibrate automotive safety systems, including trouble-shooting and completing diagnostic testing.
• Safely operate customer vehicles, company-issued tools, and chemicals utilized throughout the workday.
• Store opening and closing procedures.
• Perform other duties as assigned.
• Comply with all policies and standards.

Requirements

• High School Diploma GED or equivalent Required.
• Valid state-issued driver's license and any other licenses (as required by federal, state and local laws) to operate a company vehicle. Required.
• On-the-job training/completion of Safelite SafeTech certification. Required.
• 1-3 years Telephone operations or business administration experience. Required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Must be 18 years of age or older.

Benefits

• Competitive weekly pay starting at $19.50/hour.
• Paid training and all the tools and resources you'll need to be successful.