In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.
Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
Replenish the sales floor as necessary based on sell through and seasonal changes
Engage customers by greeting them and offering assistance with products and services
Execute all product protection standards
Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
Act with integrity, honesty and foster teamwork in an engaged and inclusive culture
Exercise good judgment and discernment when making decisions; taking appropriate partners as needed
Demonstrate a customer service mindset, anticipating customer needs and satisfactorily resolving issues
Support point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
Meet or exceed individual goals (e.g., productivity, credit, loyalty)
Accomplish multiple tasks within established timeframes
Follow company policies, procedures, standards and guidelines
Maintain adherence to company safety policies for the safety of all associates and customers
Receive, understand and proactively respond to direction from supervisors/managers and other company personnel
Perform other responsibilities as assigned
Excellent customer service skills and ability to multi-task with strong attention to detail
Verbal/written communication and interpersonal skills
No retail experience required
Must be 16 years of age or older
Flexible availability, including days, nights, weekends, and holidays
Client facing retail or service industry experience
PTO, Vacation Buy Program, Parental Leave
Medical, Dental, Vision and other short and long term disability programs
Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more
401k, Flexible Spending Accounts and associate discount programs with Kohl's partners
Life Insurance for you, your family or your pet, as well as other protection programs