Seasonal Sr. Customer Assistance Representative

Enterprise Rent-A-Car•The Villages, FL

47d•$18•Onsite

About The Position

Enterprise Rent a car has an exciting opportunity for a Seasonal Sr. Customer Service Agent at our The Villages location. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time. This branch is located at 1076 Lake Sumter Landing, The Villages, FL 32162 This position pays $18.10 / hr. This is seasonal employment that will be up to 120 days. Apart from religious accomodation, this is a full time position, we are currently hiring for the following schedules: Sunday OFF Monday -7:00am-5:00pm Tuesday 7:30am-5:00pm Wednesday OFF Thursday 8:00am-5:00pm Friday 8:00am-5:00pm Saturday 8:00am-2:30pm

Requirements

Must be at least 18 years old
High school diploma or GED equivalent required
Some college preferred
Must have at least 1 year prior customer service retail or administrative support experience
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be willing and able to stand and/or walk for long periods of time
Must be able to read, write, speak and understand English
Must be willing to work at a location in The Villages, FL
Must be willing to accept a pay rate of $18.10/hour
Must be willing to accept full time employment
Willing to accept Seasonal employment up to 120 days
Apart from religious observation, must be able to work the following schedules: Sunday OFF Monday -7:00am-5:00pm Tuesday 7:30am-5:00pm Wednesday OFF Thursday 8:00am-5:00pm Friday 8:00am-5:00pm Saturday 8:00am-2:30pm

Responsibilities

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned