Seasonal Ski Lodge Associate, Notchview

The Trustees of Reservations•Windsor, MA

6d•$17 - $18•Onsite

About The Position

The Ski Lodge Associate is a part-time (28hrs/week max.), seasonal position based at Notchview Reservation in Windsor, MA. Notchview is the largest property owned by The Trustees and offers over 25 miles of recreational trails. In the winter, Notchview hosts a Community Nordic Skiing program; including groomed ski trails, basic amenities offered at the Budd Visitor Center, ski rentals, and limited public programming partnerships. As a Seasonal Ski Lodge Associate, you are a front-line visitor services position contributing the ski lodge’s daily functions. The Ski Lodge Associate will report directly to the Stewardship Team Leader and will be directed on daily tasks and responsibilities by the Lodge Manager. Hours and term of this seasonal position is subject to weather conditions, but the season is likely to run from late November through early March. This includes but is not limited to: day ticket & membership sales, daily lodge cleaning, managing fires in the wood stove, answering visitor questions regarding Notchview’s ski conditions and trails, assisting visitors, and ski/snowshoe rental equipment transactions. The Notchview Ski Center Associate demonstrates excellent customer service skills, a willingness to be flexible, can multi-task, and is enthusiastic about the outdoors while promoting the mission of The Trustees. The Ski Center Associate is also expected to protect visitor safety by explaining and enforcing rules and regulations and assist with emergencies. Hours are dependent on weather conditions.

Requirements

Able to interact with visitors and handle tactfully a variety of customer service scenarios with professionalism and care.
Comfortable using a computerized sales system, able to handle cash register sales and reconcile daily accounts in a fast-paced and busy atmosphere.
Must have reliable transportation for winter travel to the work location.
Must be able to lift upwards of 40 pounds.
Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.
A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy.
A satisfactory criminal background (CORI) check.
Must be available to work weekends and holidays, particularly when snow is on the ground.

Nice To Haves

Interest/experience in cross-country skiing is highly desirable, but not required.
Current CPR and basic first aid certification desirable.

Responsibilities

Conduct visitor relations and counter sales of tickets, memberships, ski rentals.
Assist visitors with ski/snowshoe rentals.
Operate a computerized point of sale system.
Assist with set-up and daily maintenance of Lodge. Including, but not limited to opening and closing of facilities, cleaning and stocking of bathrooms and public spaces, managing wood fire heat sources, shoveling and salt/sand public access areas around the lodge, ski rental area clean-up.
Read daily ski report to be able to answer questions regarding ski/snow conditions.
Monitor radio communications with grooming staff and ski patrol.
Maintain simple café area.
As time allows and as needed, support stewardship operations in maintenance of trails and entrance areas.
Other duties as assigned with or without accommodation.

Benefits

Sick time: 40 hours
Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.
Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.

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