Seasonal Service Team Member/ Stocker

Michaels Stores

89d • $15 - $18

About The Position

As a Store Associate at Michaels in Saratoga Springs, NY, you will deliver friendly customer service, assist customers in shopping our store, and help them find what they’re looking for. You will ensure all customers receive a fast and friendly checkout experience. Your duties will include completing truck unloading and merchandise tasks throughout the store, maintaining store recovery standards to deliver our Brand Promises, and helping customers shop and locate products. You will also provide solutions to customer inquiries and execute cash handling to standards. Additionally, you will engage customers on the benefits of the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers on the Voice of Customer (VOC) survey. You will assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Participation in truck unload, stocking, and planogram (POGs) processes is also required. You will be responsible for merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery to ensure a well-merchandised and in-stock store. Other responsibilities include performing Store In Stock Optimization (SISO) and AD set duties as assigned, supporting shrink and safety programs, and adhering to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. You will interact with others in an accepting and respectful manner, remain positive and respectful even in difficult situations, and promote commitment to the organization’s vision and values. Cross-training in Custom Framing selling and production may also be required.

Requirements

• Retail and/or customer service experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

• Deliver friendly customer service and assist customers in shopping the store.
• Ensure a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store.
• Maintain store recovery standards to deliver Brand Promises.
• Help customers locate products and provide solutions.
• Execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards.
• Complete enrollments for the Rewards program.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs.
• Interact with others in an accepting and respectful manner.
• Cross-train in Custom Framing selling and production.

Benefits

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees