Seasonal Server

Highgate Hotels•Washington, DC

About The Position

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. Location Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel Zena welcomes those who have passion for being part of a bold new story. Overview Join our team as a Seasonal Server and bring great vibes to every guest experience! We’re looking for a dynamic Seasonal Server to create exceptional guest experiences across both our restaurant and rooftop spaces. If you thrive in a fast-paced environment and love connecting with people, this is your chance to shine in a unique dual-setting role. The Seasonal Server will float between our vibrant restaurant and lively rooftop, delivering top-notch service, refreshing drinks, and unforgettable moments all season long. The Restaurant Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

Requirements

High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Flexible and long hours sometimes required.
Weekends and Holidays.
Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Viceroy Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Viceroy Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.

Responsibilities

Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Be familiar with the organization of the Restaurant, Rooftop, and Room Service and know the function of each job position.
Have a thorough knowledge of menus and current specials in applicable outlets.
Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
Pre-bus all tables removing soiled dishes after each course.
Be familiar with the operation of the P.O.S system.
Perform cashiering functions by closing checks and preparing end of shift paperwork.
Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
Ensure that tables and side stands are kept stocked, tidy and clean.
Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
Answer the telephone according to standards.
Consistently upsell food, beverage and promotional items to guests.
Be familiar with fire extinguishers, locations and know how to use them.
Receive and deliver food and beverage orders and collect payment.
Ensure overall guest satisfaction.
Maintain a friendly and warm demeanor at all times.
Perform other duties as requested by management.