Seasonal Security Officer (Temporary)

Milwaukee Art Museum•Milwaukee, WI

14h•$19

About The Position

Supervisor: Director of Campus Safety & Security Starting Wage Range: $18.50/hr This is a seasonal, temporary position for a period of up to 90 days. Full time work schedule of up to 40 hours per week Projected start date is mid May 2026 The Milwaukee Art Museum is a vibrant, welcoming destination where art, architecture, and community come together. As a cultural cornerstone of Milwaukee and a symbol of civic pride, the Museum connects people of all ages and backgrounds through inspiring exhibitions, engaging programs, and unforgettable experiences Position Overview : Under direction from the Director of Security, provide security for the Milwaukee Art Museum by implementing security policies and procedures related to the protection of art, the security of museum facilities, and the safety and protection of staff and visitors.

Requirements

High School graduate, Associates Degree preferred.
Previous experience in protective, safety, and/or security work is preferred.
Demonstrated customer service skills. Enthusiastically welcome, assist, and interact with museum visitors.
Ability to stand / walk for extensive periods of time.
Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information.
Ability to use independent judgment and discretion to make immediate decisions related to enforcement of regulations.
Experience monitoring various types of alarms systems, CCTV and/or card access systems is desirable.
Ability to exercise excellent judgment by carrying out established policies and procedures for security and safety of people, artwork and Museum facilities in a complete, consistent and timely manner.
Flexibility, adaptability, and ability to change in a dynamically moving event-driven environment.
Must have the ability to remain calm in stressful situations and help resolve customer complaints.
Ability to adhere to Museum policies and support management decisions in a positive, professional manner.
Ability to work overtime, varying shifts, weekends and holidays as required.
Proficiency in the use of Microsoft software, i.e. word, excel, power point, outlook.
Ability to successfully complete department required training.
Ability to investigate and file appropriate written documentation of findings.
Ability to learn and proficiently operate all department software, physical and technical applications and emergency response equipment.
Successfully complete all phases of museum’s Field Training Program.
Incumbent must be able to effectively operate position-specific safety and security equipment.
Incumbent must be able to lift and drag various weights, including an adult person; routinely walk distances, bend, climb stairs, run, and possess strength to restrain and/or bring others under physical control. Occasionally, position may require the individual to respond to critical incidents necessitating a higher level of physical exertion and rigor.

Nice To Haves

Previous First Aid/CPR/AED certification desired.

Responsibilities

Provide security for galleries, public spaces, meeting rooms, offices, storage areas, traffic corridors, and physical plants.
Regulate and control traffic through galleries, public spaces, as well as vehicular traffic on Art Museum Drive and the underground garage.
Ensure the smooth operation of special events, previews and receptions.
Observe artwork for change of any kind; report problems to supervisor immediately.
Provide professional, polite, and courteous services to guests and clients while helping to ensure their safety and enjoyment while visiting the museum.
Enthusiastically welcome and interact with visitors to our campus.
Tactfully inform visitors of rules, regulations, and proper conduct while in the museum; correct or report problems as appropriate.
Cooperate with various internal departments to learn and convey Museum information to enhance visitor’s experience.
Maintain knowledge of current policies, procedures and security system operations to correctly implement actions for protection of artwork, security of facilities, and the safety and protection of Museum staff and visitors.
Decisively respond to assigned calls for service, alarms, emergent situations and critical incidents.
Determine appropriate action and remedy the situation in accordance with established training/standards.
Enhance campus safety by expressing ownership of our property and its image: monitor and report lighting and building maintenance issues; remove litter; identify and / or remove vandalism.
Upon assignment, lead and/or provide support for investigative matters.
Apply specialized skills and training in managing incidents.
File incident reports.
Act as a first responder to all fire and life safety related incidents.
Ensure affected areas are secure pending the arrival of emergency services and control access until relieved.
Participate in special event security and other unique assignments as directed.
Perform a number of community service functions including, but not limited to, (a) serve as an informational and public service resource for visitors, (b) ensure facilities are accessed and secured at appropriate times (c) conduct inspections and submit reports regarding risk and safety hazards, damage to facilities and museum cultural artifacts.
Properly maintain department issued equipment and uniforms.
Perform other duties as assigned.