About The Position

At Rebag, our Seasonal Customer Experience Specialists deliver a memorable educational, immersive, and exciting experience to all of our current and future clients. They are our brand ambassadors of Rebag's C.L.A.I.R. technology suite, supporting our values to be a best-in-class luxury resale business by creating memorable experiences for our clients. As a Seasonal Customer Experience Specialist, you will support customers from the moment they walk into our boutiques to learn about Rebag and the value of their one-loved items. Rebag is a leading force that powers the resale industry with the most innovative technology ever created, and you will help deliver an equally innovative store experience.

Requirements

  • Team-oriented and possesses the ability to work cross-functionally with other groups.
  • Strong organization, prioritization and time management skills; highly attentive to detail.
  • Ability to work across multiple systems.
  • Enthusiastic and passionate about the changes in the resale industry.
  • Relatable and conversationalist not afraid of getting to new faces
  • Passion for Fashion and Sustainability
  • Tech Savvy
  • Self-starter who likes to enjoy a new challenge
  • Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to
  • Able to present a case study on the industry and what makes Rebag a leader in the Industry
  • Lead by example at all times
  • Comfortable standing on your feet for long periods of time
  • Ability to work weekends and evenings
  • Ability to lift a maximum of 40 lbs based on needs of the role.
  • Legal right to work in the United States

Responsibilities

  • Maintain the highest degree of customer service to effectively communicate and provide an elevated customer experience.
  • Strive to meet/exceed personal, category and store sales goals and KPIs.
  • Collect client data and effectively build client relationships to support new client acquisition, and retention.
  • Act as a brand ambassador representing all that Rebag stands for, offering the highest level of customer service, aiming to delight and surprise.
  • Communicating product and customer feedback to the management team.
  • Support all company initiatives as they relate to product launches, client service and selling.
  • Participate in regular training/meeting sessions as needed on product knowledge and new arrivals.
  • Build upon your strong knowledge of trends and designers/brands.
  • Ensure store visual merchandising standards are met and maintained.
  • Responsible in stock operations, processing and properly handling online purchase orders.
  • Adhere to company policies and procedures at all times.
  • Maintain all practices, policies and systems as specified by the Rebag Bar philosophy
  • Perform store maintenance functions as needed or assigned.
  • Able to multi-task and coordinate efficiently.
  • Be flexible with working hours and efficiently deal with any additional ad hoc requests.

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Industry

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

Education Level

No Education Listed

Number of Employees

101-250 employees

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