Seasonal Sales Associate, UGG

Deckers•Deer Park, NY

13d•Onsite

About The Position

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences. Summary Our Sales Associates are critical to the success of our stores. As a Sales Associate , it’s your job to create the best possible customer experience . I t’s your job to listen to each customer and offer recommendations and current product knowledge in response to their needs. You also know how to communicate the UGG brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Associate, you operate as part of dynamic team and you cooperate to achieve business goals. Description As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. Y ou maintain a positive , cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code . You provide exceptional customer service to both our in-store customers and those who call on the phone. In your role as a Sales Associate , you understand that your role extends beyond the sales floor. You know how to operate the cash register , handle money accurately, check inventory daily and ensure products are stocked and available for customers, and merchandi ze product in accordance with Visual Merchandising s tandards. Y ou also maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety-consciousness and respond to theft in accordance with our policies. As an UGG Sales Associate you understand that you are an integral part of a team ; you report to work on time and notify your Store Manager in advance if you will be late or absent.

Requirements

Ensure the highest level of customer service possible as outlined in our Service Training Program
Prioritize brand and product knowledge training in customer interactions
Communicate effectively with customers, team members, management, and corporate stakeholders
Contribute to a team and cooperate to achieve goals
Multi-task in a fast-paced environment
Respond to problem situations with professionalism
Think critically to solve problems and approach challenges with agility
Two (2) years of retail store experience preferred
High School Diploma
Excellent verbal and written communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to your team members and customers
Highly motivated team player and self-starter
Flexibility of schedule and hours to meet the needs of the business
Proficient in Microsoft Office suite of tools and applications
Valid driver’s license

Responsibilities

Create personalized shopping experiences for our customers that drive brand loyalty
Greet customers promptly and courteously as they enter the store
Ensure that all customer questions are addressed accurately and responded to before they leave
Provide exceptional service from start to finish, including effectively communicating our return policy
Maintain a positive, cheerful attitude with customers and team members
Promote the store and brand image in all interactions including adhering to a dress code
Provide exceptional customer service to both our in-store customers and those who call on the phone
Operate the cash register
Handle money accurately
Check inventory daily and ensure products are stocked and available for customers
Merchandise product in accordance with Visual Merchandising standards
Maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting
Practice safety-consciousness and respond to theft in accordance with our policies
Report to work on time and notify your Store Manager in advance if you will be late or absent