Seasonal Rooming Operations Assistant
About The Position
About the Rooming Operations Department: Rooming Operations plays a vital role in delivering a seamless travel experience for our guests. Serving as the central communication hub with all our vendors, this team focuses on managing hotel room allotments—from updating and adjusting guest room inventory based on requests to ensuring our Leaders have accommodations that support the highest quality service. Additionally, Rooming Operations works closely with our Sales and Marketing departments to align room inventory with our broader business goals. About the role: The Seasonal Rooming Operations Assistant will play a key role in supporting the team with their guest accommodation workflow. The main responsibilities of this role include managing hotel room requests to ensure guests are matched with their ideal accommodations, while also acting as a liaison with our vendors to ensure smooth booking processes. In addition, you will update and maintain an accurate inventory of guest accommodations and identify opportunities to troubleshoot system inefficiencies. This role requires someone who is organized and detail-oriented, with strong time management skills and a proactive approach to problem-solving. This position plays an important part in maintaining strong relationships with our partners across the globe.
Requirements
- Strong attention to detail, organization, and time management skills.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Eagerness to learn, with a drive to explore new ideas.
- Affinity for learning new systems.
- Proficient in Microsoft Office Suite, with a strong emphasis on Excel.
- Passion for travel and the Backroads' mission.
Responsibilities
- Managing hotel room requests from our dynamic sales team, ensuring each guest finds their perfect Backroads haven.
- Becoming a liaison with our partners and vendors, resolving and triaging special requests and ensuring seamless booking processes.
- Working in our systems to update and maintain an accurate, trip-by-trip guest accommodation inventory.
- Maintaining strong relationships with our partners and vendors by fielding inquiries and answering questions in a timely manner.
- Maintaining timely communication with suppliers, ensuring deadlines are met with precision.
- Helping identify and troubleshoot system bugs and inefficiencies.
- Assisting with private trip coordination and other tasks as needed.
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match, flex plan, and parental leave
- Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips!
- Complimentary trips and trip discounts for employees, and trip discounts for employees’ friends and family!
- Outdoor industry discounts and deals
- Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work
- Wellness programs and regular lunchtime bike rides and yoga
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
