Seasonal Retail Sales Supervisor

Wildlife Conservation Society • Central Park, WA

190d • $18

About The Position

In partnership with the management team, supervise/manage the daily operations of assigned location(s), while ensuring a superior guest experience. Contribute to maximizing profit and retail contribution to WCS by exhibiting proficiency in sales, service, employee coaching, store operations and maintenance.

Responsibilities

• Uphold WCS Business Service mission of offering superior service and exceeding customer expectations.
• Drive location sales by increasing key metrics such as ATS (Average Transaction), UPT (Units Per Transaction), and number of transactions.
• Handle any customer issues professionally.
• Communicate customer feedback to management team.
• Empower team members through role modeling the six performance values of accountability, teamwork, pride, integrity, excellence and continuous improvement.
• Treat all employees equally, professionally and with respect.
• Utilize proper coaching techniques to give feedback to sales associates on a daily basis.
• Ensure sales associates are following WCS policies including dress code, time and attendance, and safety protocol.
• Communicate any policy violations and/or employee issues to management team.
• Full knowledge of all cash handling policy and procedures. Ensure all team members are in compliance with these policies.
• Protect integrity of data by ensuring correct register procedures are being performed.
• Manage loss prevention through the use of customer service skills and proper selling floor coverage.
• Process damaged and defective merchandise per department guidelines to protect profitability.
• Communicate any stand maintenance issues to management team in a timely manner.
• Ensure stand is neat, clean and organized every day.
• Ensure merchandise is replenished throughout the day to support sales.
• Place merchandise orders as necessary, as well as communicate inventory needs to management team.
• Maintain stockroom organization on a daily basis.
• Protect inventory integrity by ensuring correct processing of shipments.

Benefits

• Free employee access to 5 Parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals
• Complimentary Guest Park 5 Tickets + 1 Complimentary Parking (After 45 days)
• Company provided uniforms
• Park Discounts on Merchandise, Food purchases, Memberships and Daily Complimentary Meal
• Access to online learning and tuition discounts with Monroe College
• Earned Paid Sick Time (when reached a total of hours)
• Employee Assistance Program
• Free Banking

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Number of Employees: 1,001-5,000 employees