Seasonal Retail Sales Associate

Kentucky Derby Museum•Louisville, KY

19d•Onsite

About The Position

Kentucky Derby Museum is a 501(c)(3) non-profit charitable organization that sits on the front steps of historic Churchill Downs Racetrack. It is one of the premiere attractions in the Louisville region, celebrating the tradition, history, hospitality and pride of the world-renowned event that is the Kentucky Derby. The Museum welcomes over 250,000 visitors annually; a large percentage of those visitors come from outside of Kentucky, journeying from across the country and the world. Position Purpose: The primary purpose for this position is to provide customer service to guests of the Museum in the Retail Store. The Retail Sales Associate shall greet and assist customers, perform sales functions related to point-of-sales procedures, open and close the store, and follow store procedures, policies, and operational functions. The Retail Sales Associate will report to the Retail Sales Manager. This position has no direct supervisory responsibilities.

Requirements

Highschool diploma or equivalent.
Minimum of six months of retail experience required.
Ability to stand for long periods of time, quickly walk up and down stairs to restock product.
Able to work in inclement weather conditions during racing.
Ability to perform retail math and practice safe cash handling.
Must be able to sufficiently pass a criminal background check.
Must be able to handle stress and pressure of high-volume sales and visitors while giving great customer service.
Must be available to work on Oaks, Derby, and the Sunday of Derby weekend.
Must be available to work during the week of FFA and Breeders Cup, when held in Louisville.

Responsibilities

Provides excellent customer service by making a connection with customers, asking questions and listening to their needs while suggesting products, based on their feedback.
Opens and closes the store, following proper procedures documented on the opening and closing checklist.
Opens and closes registers, performs basic tasks, such as, counting money, utilizing manual cash and charge receipts, separating charge slips, making change and balancing cash drawers.
Maintains product knowledge across all categories, including promotions and point-of-sale procedures.
Reviews all e-mails, phone messages, letters, or other correspondence directed to the store.
Reviews the "Hot Sheet" and "Daily Task List".
Adheres to visual standards, selling floor presentations, and restocking sales floor.
Performs sales support functions related to point-of-sales procedures.
Provides fast and accurate checkout service.
Assists with inventory receiving, processing, restocking, and catalog and e-commerce order fulfillment.
Follows loss prevention policies and procedures.
Abides by the Museum dress code.