Macy's-posted 3 months ago
Entry Level
Braintree, MA
5,001-10,000 employees
General Merchandise Retailers

As a Retail Sales & Recovery Colleague, you're at the heart of creating a welcoming shopping experience through genuine hospitality and keen attention to detail. You help keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and ensuring the sales floor is always customer-ready. Your friendly and approachable attitude fosters a warm environment that invites customers to return, while supporting your team in achieving sales goals through consistent, high-quality service.

  • Start each day energized and prepared, wearing a name badge and greeting coworkers.
  • Ensure the sales floor is clean, organized, and ready for customers.
  • Review goals, new arrivals, top sellers, and promotions to stay informed.
  • Offer a warm welcome and create friendly, personal conversations with customers.
  • Maintain a shoppable space by recovering the floor and fitting rooms.
  • Update signs and pricing, and support merchandise moves.
  • Share loyalty program benefits and ensure customers have all they need.
  • Focused on upholding Macy's dedication to diversity, inclusion, and respect.
  • Ability to understand and communicate effectively with customers, co-workers, and supervisors.
  • Read and understand employment policies and safety rules/procedures in English.
  • Flexible availability, including days, evenings, weekends, and holidays.
  • Enjoy meeting people and sharing information.
  • Resourceful and adaptable to changing priorities.
  • Ability to handle electronic devices.
  • Comprehensive health and wellness coverage.
  • 401(k) match.
  • Paid time off and eight paid holidays.
  • Continuous learning and leadership development.
  • Merchandise discounts.
  • Performance-based incentives.
  • Annual merit review.
  • Employee Assistance Program with mental health counseling and legal/financial advice.
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